Terrible!!! Misleading website said it was open until 5pm, arrived there at approx 4.15pm (after an hour's drive) only to be told that the kitchen shut at 4pm! The place was completely empty, no-one sitting finishing off their drinks/meals and it looked as if it had been shut for quite some time. Staff obviously don't mind standing around doing nothing for an hour - they're getting paid after all, and they came across as lazy and disinterested. I was really really angry and upset that we had travelled so far for nothing so my husband took me for a wonder around the shops to try and cheer me up, on our way back to the car park we saw 2 members of Patisserie Valerie staff serving coffee to a member of staff from Wagamama's and another person!!!!! So much for the kitchen being closed at 4pm!!! Looks like they just did not want to serve us. Don't know how other people are writing glowing reports about this place, my experience has been the polar opposite. Won't be back EVER, won't be recommending to anyone I know.