Southport's Ocean Plaza is getting a brand-new Starbucks soon! ☕🎉

Updated May 2024

On my second visit to this store, it felt like entering a war zone! The staff were miserable and hostile, refusing to take drink orders for customers sitting outside. I ordered a £3.55 latte, but the Starbucks employee put through something else—a chocolate and caramel latte for £4.20. They were really miserable there, with no thanks or acknowledgment when handing over the drink. Drinks were almost being flung at customers. What a terrible coffee shop this Starbucks has become! I personally suggest a complete overhaul, with better-trained, customer-friendly staff who love their job instead of this bunch!

The coffee blend doesn't taste like the usual Starbucks. It's very bitter and lacks flavuor!

Updated March 2024

Starbucks reflects a mix of disappointments. Firstly, the service is inconsistent, with staff seemingly unmotivated to promptly attend to customers.

Additionally, the coffee lacks the distinctive Starbucks blend, tasting overly bitter and resembling a generic brew found in any average coffee shop. An extra charge of 5p for ordering a drink in a paper cup to consume in-store further diminishes the appeal.

The food offerings are also lackluster, with nothing particularly remarkable, and the croissants appear stale. The ambiance of the establishment feels more akin to a children's play centre than a cosy coffee shop.

Moreover, the reward program falls short of expectations, demanding a significant spend of £50 for a complimentary drink and £150 to achieve gold membership, which offers perks like free syrup and extra coffee shots. In comparison, Caffè Nero emerges as a commendable alternative, boasting attentive staff and superior coffee blends and pastries. Their reward system is notably more accessible, requiring just 9 stamps for a free drink, equating to approximately £25.65 in purchases.