The Museum — Restaurant in Sheffield

I’ve been here a few times in the last 4 months since I’ve moved to Sheffield, but after this Saturday night I won’t be returning and stop recommending it. I came here with my partner the first time and kept coming back because for a pub it has decent food and the atmosphere is cozy. Now, about last night and before I go on I want to specify I’ve only worked in hospitality in the last 3 years so I always try to understand the staff. Even so, I’ve never acted with any customer like the girl I’ve interacted with last night. Mannerless and aggressive, completely forgot I’m a customer and she has to maintain some sense of professionalism even though it’s a pub. It made me wonder if this place even has some sort of standard at all.

I went in with my friend because from personal reasons I couldn’t go home, and thought about going to a place I know where we could just sit inside and wait a bit. Meanwhile, my friend went to the bar and got two drinks. She was asked if I did have my id on me and said that both drinks were for her. So the drinks were made and she paid £16 for both. She came back, put them on the table and sat down for a second. Because in the next second a staff member stormed next to the table to ask me for id even I didn’t even touch the any of the glasses. She said she will have to take one of the drinks, we said that’s fine, but then she proceeded to kick us out because I didn’t have an ID. I do get that, but the way she spoke from the first second to us seemed more like she’s ready for a fight instead of just informing us we need to go. Anyway, I asked if at least my friend can finish the drink she started and was told no. Keep in mind I have multiple face piercings and do not look underage in any way, but I guess someone on the bar wanted a free drink for the night so they got a fresh untouched one from my friend.

We left and returned right after because I didn’t think it was fair for my friend to pay £16 for 2 drinks she never got to actually have and she felt way to uncomfortable and awkward to ask for anything from the aggressive woman. I couldn’t reason with the other employee I asked for a refund either because she was stuck saying “ I’m not doing a refund because you lied” even though again, I’ve never touched the drink. Like if you see me drinking it I would totally understand all this.

The problem is they made the drinks, made the sale and as soon as the drinks were made they came and took one that was not touched. Pretty good timing I would say. For me it’s pretty clear what happened here, my friend basically paid for someone’s drink. Also, they should’ve checked both IDs BEFORE selling anything and told us to be on our way BEFORE money was taken, and everything would’ve been fine. This whole experience was one of the most pathetic experiences I had in 4 years since I’ve been living in...

Very poor experience.

After being told food would be 30 minutes when ordered at the bar. We waited an hour and were then told that our order had not been printed in the kitchen.

By this point my husband had walked back to the car to buy more parking and we had ordered more drinks through the App (these didn't arrive till we asked for them).

Food (two burgers) eventually arrived almost thirty minutes later. One was okay, though it had some pink spots, the other burger was hardly cooked very pink and cold.

The manager (we think as she failed to tell us who she was) was very apologetic and offered various excuses about trainee chefs, and being busy and she did refund in full, but she was not exactly polite in doing so. We also witnessed other families being served stale bread rolls with their burgers, and when they asked for a fresh one were told it would be right out, but then had to go to bar to get it

This place is slow, the food is okay if you like your burger semi raw, the staff are rushed off their feet as there are not enough of them, and management appears to have given up caring and would rather make poor excuses.

The manager (?) Did ask us to give them another chance as it was a bad day, who knows, not sure I...

When I was 17 and looked 25, I had a pint in the pub with my father (not here, I assure you) and thought woah hold back there good sir, how can anybody enjoy such a beverage. For many, their first experience with beer may not be enjoyable due to its bitter taste, but as they try different types of beers, they may find themselves starting to appreciate the complex flavour and aromas that it can offer. You know what, I don’t know where I was going with that.

The venue, hub or social club if you’re from the south, if you will, was clean welcoming and certainly a treat to the senses. I was thrilled to see vinegar stocked in each of the boxes and found table five to be particularly enjoyable.

The staff are attentive and enjoyed mild interaction, even baring with my friend whom claimed to work here in years gone by. He kept mentioning a husky, who judging by the staffs discontent had passed on to pastures new. Despite being incomprehensible yet the staff seemed to humour him. Great place...