KFC — Restaurant in Acworth

They were running out of just about everything at 7pm on a Friday night, when they should know their demand. I was told the were two pieces of grilled chicken left, which I ordered, only to then be told they were given to someone in the drive thru. The woman who told me was so apathetic and offered no solution, just told me they were out of grilled. O...kay? So what are you going to do about it? I already paid.

So I'm eventually told it will be 17 minutes AFTER having to ask them when more grilled will be ready. (since they weren't even offering a solution, not even "would you like original recipe instead, or would you prefer to wait?") I'm craving grilled and don't want regular, so I say I'll wait.

As I'm waiting I keep getting asked what it is I'm waiting on, like they can't even remember when I'm the only person waiting and the dining room is empty. Eventually, probably more than 17 minutes later, I have to get up to check because I hear SOMETHING in their kitchen beeping. A manager looking person I hadn't seen yet asked what I'm waiting on, then gets on to the staff because it's sitting there ready and they aren't doing anything.

I'm given my food, including everything they had on the warmers for me since I was stuck there waiting. I get home with my food and... I'm sorry, but you work at a chicken place. Why do I have two breasts when I ordered two thighs and you were TOLD thighs as you were pulling it out of the oven?

To top it off, I also ordered the "tenders and wedges for two" for like $11. I'm sorry, but these are only 6 tenders by sheer technicality that they are in 6 pieces. You have as much meat here as a normal 3 piece anywhere else. They were literally no thicker than my index finger and about as long, an inch longer at absolute most! This is NOT enough meat for 2 people!

The staff didn't seem to care one bit. I think I got told "I'm sorry" twice at most, in the most insincere feeling way possible. No one offered to fix it in any way. A random staff member I hadn't seen the entire time came up at the last moment, handed the person filing my bag a lemon cake, and told them to give it to "forever has been waiting the longest."

It was shoved in my bag without a word. For all they knew we could have a lemon allergy in our house, or a diabetic, or just hate lemons. You at least say something like "I'm so sorry you had to wait; I'd like to give you at least a little something extra. Would you like a lemon cake perhaps?" I don't know. You don't have to be eloquent or anything but HECK, at least try to be nice and act like you care.

Oh, and one last minor thing. I wasn't even asked if I wanted any sauce for the tenders, and then they didn't even have signature sauce when I...

Saturday afternoon around 5:30, every place around was very crowded and we were 8 hours into a 13 hour work day and starving. There wasn’t anyone at this kfc so we stopped for a quick bite before hitting the road again. As we walk in there’s a woman in her 60’s cleaning the dining area and says she’ll be right with us. She finished cleaning, washed hands and took our orders. Then she went to the back to prepare our orders. No less than five other employees are standing around not doing anything while this one lady is doing all of the work. 18 minutes go by when she returns with a coworkers food and says that she’s still working on mine. Five minutes later, we have to go as we are now running late. When I went to the counter the woman asks what it was I had ordered and I replied that I need a refund. Suddenly mr manager comes out of nowhere to do his job and tried to get me to allow them to make my order. I made it clear that the window for that has expired and I need a refund so I can leave. We went back and forth and after I started losing patience and cursing, he immediately pivoted “make me go through corporate for my damn refund”. I shut up and let my coworker deal with him. After we left, my coworker opened up his mac and cheese and it was refrigerator cold. The older woman was trying her best but every other person working that shift is worthless and shouldn’t...

I don't think terrible is quite the right adjective. Abhorrent? Disastrous? My son placed his order, the computer went down. The poor cashier just looked at us for a minute taking in the situation, then proceeded to offer half an apology whilst having what appeared to be a manager reboot the system. After several minutes of uncomfortable silence (just shy of 10), she was finally ready to process our order... again. Two sandwhich combos, hold the mayo for the kids, and a $5 fill up - extra gravy on the potatoes, please. Oh, can I add a Mac and cheese for a dollar? No? Why? Oh, I see... Extra gravy is a whole side. Nice. No mac then. We pay, and we wait. Another ten minutes go by and the cashier has a bag ready. "We're waiting on potato wedges, but this is ready." Inside is a big, clear lidded box with three sad, very old, very rubbery chicken tenders, a side of mashed potatoes (the bowl fell apart as soon as I picked it up out of the box), a nearly burnt biscuit, a whole side of gravy, and no cookie. Two more minutes "here you go!" The cashier sat another bag on the counter then suddenly becomes incredibly busy for the first time in half an hour. "Excuse me. Can I please get some sauce?" I am ignored. That's fine. I'm tired. I just want to go home. Mayo on sandwhiches anyway. Oh well. I guess we'll attempt to...