Five Guys — Restaurant in Alafaya

When ever I want a consistently delicious simple burger, I go to Five Guys. I've gone to many different locations, and they maintain taste and quality... until now. Last night I stopped by the Five Guys on University for the first time, and picked up a bacon cheeseburger for myself, a little bacon burger for my cousin, and a small order of Cajun fries that we shared. Both our burgers had less bacon than usual, I could hardly taste the mayo ketchup and he complained about the same, so it barely had any. The fries were way too salty. Both my cousin and I were craving burgers, and were left disappointed. I usually go to Five Guys over Burgerfi, as I find Five Guys to be more consistent than the latter. I now know that Five Guys is in the same boat. From now on when I crave that type of burger, I'll have to debate whether driving all the way to the Five Guys at Waterford Lakes, or checking the Burgerfi that's on University and Alafaya.

In terms of the interior of the restaurant, it's kept clean. I stopped by around 7:00 pm, and there were a couple of groups, but didn't have to wait to order, and the order was ready in about 10 minutes. I didn't take pictures a I was starving and just...

Burgers are good, albeit not the best value. Cajun fries have, on more than a handful of occasions, come out as regular. Not sure if it's a miscommunication or a prioritization of speed over quality. Fries rarely come out properly crispy, and usually come out as hot, seasoned, soft potato sticks. After requesting another fry order, one was promptly made but was only slightly crispier. Honestly, not a huge deal but the place could use a visit from someone who knows how to make good fries. Service is demure and it attributes a 2am on a Tuesday ihop vibe to the place that doesn't match the price of the food. It might be a bottleneck due to the high volume of uber eats orders, but who knows. I know service work isn't easy but perhaps there are some steps management can take to make the work experience less burdensome for employees. Definite decline in quality over the...

Went here with my son, food was great but good lord the staff, there was two people upfront and two in the back, the two in front were so extremely unprofessional, talking of “smoking a double bowl”?!? And how much they smoke a day? One of the staff in the back came up and said lower your voice the other looks at her and in a very rude disrespectful tone says no or “nah” She drops her gloves and walks back. It one thing to talk of that off the clock or away from people but Good lord around Kids?? Extremely unprofessional. Apparently this company needs to...