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Originally: ⭐️1star
As much as I tried looking at the positive side I just couldn't.
They took over an HOUR to make 5 ice cream rolls (okay, not a major issue I wasn't in a hurry and I know it's because of Covid but that's not all). 2. There was 3 orders after us, they all got their food before us. After that whole hour waiting, we went home to enjoy our ice cream until we noticed we didn't even get what we ordered. They got half of our whole order wrong and the rest had missing ingredients/toppings. And this didn't happen just to me, it happened to a lady before us. And finally, I was still going to eat the ice cream because we paid for it, but the toppings had an odd taste. Like if they were old.
Overall very bad experience. I never do reviews unless the food is really good (or good service) or If I had a terrible experience. Y'all should go to Freezing Point Creamery in Oakland instead (for rolled ice cream and teas)!!! They have Excellent service, it's fast, and you get more for what you pay. The food and drinks are soooo good. Sadly it's closed but when it opens up, definitely going there again.
‼️Update‼️Sept 23rd 2020
It has been a month since they contacted me but I just saw their reply to my review. They read my review and responded and were so nice. They offered to replace my entire order for free and I do believe that it could've been a busy day that day and overwhelming orders. Today it wasn't as packed and busy as it was the day I had went. I called 20 mins prior to order the rolled Ice creams and when I arrived they diligently gave me my order.
Overall I take back what I said! This is such a great place for rolled regular or VEGAN ice creams and for quick...
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People found Roll & Bowl by searching for… Asian Food Alameda
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Frequently Asked Questions about Roll & Bowl Does Roll & Bowl take reservations?
Yes, you can make a reservation by picking a date, time, and party size.
Does Roll & Bowl have outdoor seating?
Yes, Roll & Bowl has outdoor seating.
Is Roll & Bowl currently offering delivery or takeout?
Yes, Roll & Bowl offers both delivery and takeout.
What forms of payment are accepted?
Roll & Bowl accepts credit cards.
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VERY DISAPOINTING!!!!
Just went for my first & probably last time. been really wanting to try there rolled ice cream for some time. I ordered the strawberry w/ fruity pebbles flavor as i really like strawberry ice cream & thought it looked good on the menu. I will say that i liked seeing the ice cream made fresh & think that their rolled ice cream would be delicious if it were done right. Unfortunately tho, it was not. I do think the amount of the fruity pebbles topping used was good. Not too much nor too little. However there wasnt nearly enough strawberry in the strawberry ice cream. It tasted like i was eating frozen milk w/ a hint of strawberry in it. EXTREMELY DISAPOINTING!!! I could only force myself to eat half of it then gave it back and expressed my feelings on their being an under whelming amount of strawberry. The girl who took my order/made it seemed to care less for my opinion and didnt offer to remake it. Very upsetting & disapointing. DEFINITELY NOT WORTH 10 DOLLARS!!!!!! I was so excited to try it and had it been made right, i think it could have beentruly AMAZING. But sadly, was just a huge let down & a waste of time and $. The right thing to do would have been to remake my order correctly after i returned it & explained what was wrong. Then i would have been able to enjoy a tasty treat & not feel like id been ripped off. Shame on you Roll & Bowl.........
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