A&W Burgers — Restaurant in Albany

So let me say 1st that A&W is one of my all time fav place. Their Papa Double Burger is juicy and have lots of flavor, that is why this location got at least a 2 star on food, 3 star cuz the ladies there are nice, a 1 star for atmosphere, but that all said

This location I have been coming to about a handful of time since beginning of Aug do to getting Tattoos in Albany. Each time I have went there with my kids, I have seen maybe 2, 3 workers at one time so under-staffed,, under managed/ran. Which sucks cuz I love Albany and love A&W. They take forever to make things, t's like a silent desert in there, no welcoming feeling at all. No soft music unless you pay for it from the jukebox. The lobby and women's floor was sticky. Then on top of that today I ordered their mini corney dogs. My daughter opens them up half way to home in Eugene Oregon and the images is what we got. Looked like they cooked them twice sadly, they smelt burnt and were hard as a rock. This is very sad and poor customer service and cooking. The WORST A&W I have ever been to and WORST mini corney dogs I have ever gotten. Heck the worst of any corn dogs/mini corney dogs I have ever gotten. I would have gave them zeros in food and atmosphere area if I could and if their burgers weren't delicious. Stay away if you dont like burnt over cooked food and are looking for a welcoming environment to eat at. The owner needs to take a look again at this location and vamp it up in some way to make it more welcoming. Heck there is not many left in Oregon. So to fall horribly short is not doing A&W franchise...

I usually love A&W, and since I don't have one near where I live, I usually make a stop whenever I'm going towards Portland.

Unfortunately, the nearest one seems to have shut down, and this location is the next closest. Having tried them twice now, I've been horribly disappointed - first time we dined in, and despite no apparent drive thru traffic and no one else in the restaurant, we had over a 10 minute wait. On top of that, the burgers were horribly salty, and they gave me girlfriend a Spicy papa burger instead of a regular, and the root beers at the fountain were both out of syrup.

The second visit was through the drive thru, and again we had an unusually long wait, an incorrect order (asked for no onions and an extra dipping sauce, both were ignored), and the buns seems almost stale.

Horribly disappointed, and won't be coming back to this...

Update. Manager called me, apologized and asked me to text him my address so he would mail me a 20.00 check. Two weeks go by nothing. I texted back and the response was "what!!?" I explained he asked for my address to mail me a refund for the meal. He said the checks had been mailed out. Than he blocked me. No checks were mailed. I was lied to.

Worst food ever Spent 25.00 on two meals. They messed up the order got two onion rings and it was supposed to be a fry with one and onion ring with other. Two bites and I spit my burger out. Someone added an extremely large amount of salt. I have had food salted too much but this was so bad I couldn't eat it. My husband threw his away too. The onion rings were dropping in oil. Still hungry we tried to eat a few but we both started to get stomach cramps. The worst food we ever had. Wish we could...