Domino's Pizza — Restaurant in Albany

Absolutely DISGUSTING! I’ve been eating at Dominos for over 35+ years and have never received a more disgusting Pizza in my life. It all started when I was traveling over the summer and was staying at a hotel in Albany. I ordered Pizza for pick-up (carry out). I got to the location right before they closed, and was very relieved to have dinner in-hand. When I returned to the hotel, I was shocked to find that the “deep dish” pizza I ordered was thinner than most thin crust pizzas I’ve had. At first, I thought it was a mistake and they just used the thin dough crust. Annoyed, I took a bite and realized it was RAW DOUGH. But by now, their location was closed (along with everything else in the town) so I had absolutely no food to eat that night. I. The morning I called the location and explained and asked for a refund, but the employee told me that because it was from the previous day there was “nothing” that could be done and no refund could be issued. The employee asked mw if I wanted another pizza instead. When I said “will it come raw?” The employee said “honestly, ya, probably”. The employee proceeded to explain that their oven had broken MONTHS prior and that it does not actually cook the pizzas and that they often have to run the pizzas through the over 2-3 times just to make them seem cooked, but that it never fully does the job. The employee explained that the manager of the store “Orion” as well as the district manager have both been aware of this issue with the oven, but refuse to fix it and continue to KNOWINGLY send out half cooked pizzas (with raw dough) to customers. The employee explained that they did not agree with the manager’s decision, and felt it was a health and safety issue, but that the manager(s) did not care to resolve the issue. Once this was explained, I refused the “remake” of my pizza and demanded a refund, but the employee said that they would take my phone number and the manager would call me. It’s been 2 weeks and no call, no message. If the manager can’t even fix the oven in MONTHS, not sure why I expected a call back any time soon. Either way, I feel robbed by this store. They took my money, gave me raw dough, and refused to give me a refund. The worst place to eat in Albany. NEVER order from...

Zero star!!! Horrible experience today. Ordered online and have been waiting over an hour!!! Asked once, was told it's not ready. Asked again, was told, I dont see anything for this order and guy walked away. 15 minutes later I asked again to make sure I had ordered from the correct place and was told pizzas were just going in the oven. The tracker said ready in 20 minutes. Then 20 minutes later is read, ready that's when I went inside to inquire, 3 times. If I would of been told from the beginning there was an issue to they hadn't even started it, I would have left and gone else where as I needed to at dinner with food in hand over an hour ago!!! So frustrating! This was at the Albany, OR location. In the Lebanon, Oregon location, I ordered, got the pizza and there was a huge hand print on it. Another time, ( this happened twice) I went to pick it up according to the tracker time, pulled up to the window and they said they had given away my order, to pull up to the front and they would remake it but it had only been 20 minutes per the tracker. Another time, picked up the order and the cheese was only on half of pie. I will no long eat or order from Dominos again. I will let friends and family about the bad service and horrible experience. No one, not even the managers try to make the situation better by apologizing or discounting a pie. This hour and half waiting for the pizzas in the parking lot, I have watched atleast 10 people go in and pick up their order, they walk in and out...

Up until this point service here has never been good enough to warrant a review nor has it been bad enough, but today takes the cake. Not only did i wait for 15 minutes longer than my eta for my food, but the delivery tracker was also marked completed the entire time so that they wouldnt get in trouble for giving out the free pizza (they had not given me my food yet so it shouldnt have been completed). Thats falsifying their own numbers, and continuing to make me wait when i wanted carside delivery. I waited for so long i decided to walk in and get the food myself. Turns out the food was ready on the counter getting cold and the rep didnt seem to care. He didnt do anything abiut them wrongfully taking away the free pizza and didnt care about the wait. I get it, its dominos i shouldnt have high expectations, but this is still customer service and im still spending the money the i work for. The least they could have done is given me my free pizza, or at least not forget the marinara sauce that i paid for. Customer service reps shouldnt be giving rude attitudes when theyre the ones not doing their jobs.

Dont go here. If you have the same experience as me you can do surveys on their delivery tracker site :) hopefully they care...