Dunkin' — Restaurant in Albany

I truly believe in giving others the benefit of the doubt and realize that people need their jobs in order to support their families etc. That being said I feel that it is important for people to inform others when the service rendered is not being conducted according to the standards expected. At this Dunkin' Doughnuts Mrs. Babara is a very nice lady, always have a smile, and accommodating. However, it is very important that the individuals at the drive thru windows follow that same pattern. Earlier today I ordered a coffee flavor that was promoted according to the sign outside. In fact I was heading home, but noticed the sign and pulled in specifically to order the coffee flavor being promoted. At the drive thru I asked for that particular coffee and the individual taking my order said we don't have that flavor. So, I asked her about the sign promoting it outside, and basically she proceeding to show an unprofessional attitude. I have worked in customer service for over 15 years, and as the saying goes, "the customer is always right", in other words, Even if the customer is a complete jerk, which at times businesses and establishments come in contact with such individuals,but still you don't go back and forth or get a attitude with them. If you can't deal with a person asking you a simple question in a calm voice, (for example: " why do yal have a sign offering a product that you no longer provide?,") than you don't need to work in customer service at all. It's not about you and your person feelings it's about the customers who you work for and pay for a product that provides you with job. And its about the investors who gave you a job to work. I will not total give up on this Dunkin yet, but only because Mrs. Barbara has always been so nice, but it will be a long time before I return. I really hope management can give some customer service training to employees, and train some of them how to make a...

4.0 star rating 10/19/2017 2 check-ins The Dunkin' is in a gas station. Well, the same building.

It's in one of the least desirable areas of town, too. Go during the day when it's cool outside and enjoy the outdoor seating. The decor inside is nice, but it's busy. There is no shade for the outdoor seating, though, so if the sky is blue the sun will likely be beating down on you from almost all directions and the cars will be passing by regularly through the drive-thru.

Either way, I've not had a bad experience here yet. They do get pretty busy and the employees seem to multitask pretty well from what I've seen. I imagine the ones who cannot get weeded out pretty quickly.

i had an extra large hot chocolate yesterday. It was milky, frothy, and delicious. This isn't your hot chocolate made from water at home. I like to make it from cream and milk at the house with a special pack of Ghirardelli and special hot chocolate marshmallows, but this was very acceptable and rich, but not too sweet.

My wife was with me again and she just had a black coffee. It was extra pungent. I believe she said it was the Americano and it supposedly had an extra shot of espresso in it. Either way I did not even want to taste it because of the smell. It just wasn't for me and I'm not knocking them for that as I did not order it.

The doughnuts were looking good, but I figured the hot chocolate was enough "bad" for the day.

One note, though. If you happen to be travelling through town on our bypass do not be tricked by the sign. This location is not close to the bypass by any means. It's probably 2 miles from it in...

I went here the other night with a friend of mine and he ordered a chocolate lava cake drink 2 doughnuts and I ordered a iced caramel coffee she asked him does he want his like mine he said no I want it the way it comes she said oh ok so like his then he gets it it’s nothing like it’s suppose to be a roommate of mine went yesterday to get a milkshake she said we don’t do milkshakes he said ok well I’ll take one of those frozen drinks that lady has he ultimately ends up with a hot cup of coffee I called up there today to see what doughnuts they have right now before I walk up there to get them same rude girl tells me ma’am we have the same doughnuts we usually have you guys need to do something about this girl I called at 2-3-25 @ 620 if that helps identify her she is horribly rude and doesn’t know how to listen to what people want I’m thinking about taking my...