KFC — Restaurant in Albany

Terrible experience. I went here a week ago and ordered a chicken sandwich. When I ordered the sandwich the female at the drive thru window kept yelling, "It's 10 minutes on filas"! She would never give me the cost of the order but kept yelling this so I drove to the window. When I got there I asked what my order costed and she still kept yelling that's going to take 10 minutes. She was very rude and had a mean look on her face because I guess she did not want to deal with whatever it took to prepare the chicken and she was trying to convince me to change my mind. Well I actually waited 20 minutes. The chicken was hot but I got fries that were cold and tasted like they had been cooked the day before. I felt like she was angry and since she had to deal with fixing the chicken she was going to make me wait longer than 10 minutes. The look on her face said it all. Long story short, I threw the whole meal out because the fries were nasty, tea was warm and way too sweet, and the chicken sandwich was smothered with mayonnaise. It took way too long and when you're that longwinded with someone's food nothing should be out of order. Her response was intentional and she looked like she could have been the manager. Apparently she's disgruntled about her job. If you have it on your menu you cannot blame the customer for ordering it. What got me is the fact that she refused to give me the total. She kept yelling that's going to take 10 minutes. Well that was 10 minutes she was getting paid for but it is also what the customer prefers off the menu. It was like she was saying pick something else lady because we don't have time to waste on fixing a chicken sandwich for you. Very unprofessional and rude. If it's your job do it with excellence and don't tell the customer what they can and...

It’s KFC why mess it up. They’re not dropping chicken after 9:30. If you come anytime after everyone in there mad. To make a long story short. You tell them the meal you want. They’re reply No sides no chicken. Tell em I don’t mind waiting because I worked a twelve hour shift I knew I wasn’t cooking tonight. Little baby come to the speaker it’ll be 40 minutes. I knew she was lying so I told her that’s fine. She came back the chicken frozen. I asked is all the chicken frozen. Seconds later she preceded to take my order drinks and all. She comes back we’re out of tea also.Fine. So I get a lemonade and a sprite. Food was ready in about 25 min drinks sides were wrong but hey I’ll take it drinks were wrong but that was an easy fix. If you choose to come to this location know what you getting when it comes...

I went in on a Friday night and ordered 5 meals. The cashier was friendly and let me know it would take a little bit for everything to cook as they were also very busy in the drive thru. While waiting I sat my wallet down beside me in the booth. The meals were ready a few minutes earlier than estimated and was brought to me at the booth. Happily we went to the truck and continued on our journey. The next morning to my dismay I did not have my wallet. Called as soon as they opened and the wallet had been picked up by an employee and turned in. When I went back to pick it up, it was under the register and everything was still in it! I’m beyond grateful for the kindness of the employees at this establishment. Also, KFC has the best chicken sandwich...