Chick-fil-A — Restaurant in Albuquerque

On 8/18/25 at approximately 8:20pm at the San Pedro/Wyoming location, I along with 2 other drive thru customers experienced and witnessed, Extremely Poor Customer Service and Wait time. First off, this specific location is ran by teenagers who don't know, or understand the Value of True Customer Service. Much less the manager on duty, Nick, had no control of his evening crew as it was observed and witnessed 3 vehicles which included mine, waited ahead in line for 15 minutes before we actually got our orders and instead watched all the vehicles behind us, get their orders and had to back up to drive off. The teen crew were witnessed numerous times taking fountain drinks from the machine consuming like there was no tomorrow and socializing. Why were the customers behind us three vehicles getting their order quicker? Upon looking inside behind the counter, all the teens were socializing and sipping fountain drinks while the manager, Nick, was giving them high-fives and no one really paying attention to the orders and the order that they came in. There shouldn't have been a wait as long we three vehicles had to wait for orders that were in similar sizes as the vehicles behind us. Plus, the little girl who served was rude when I asked her for her managers name and ignored my question a total of three times and walked away before I asked her in a polite way, for the name of her manager and asked why the order was taking so long for those of us in front of the line. She didn't even acknowledge that we were waiting nor thanked us for the wait. Clearly, the manager wasn't paying attention to the chaos of his teen team. Not good quality leadership of a young group of teens who obviously need to learn True Quality Customer Service, Organization, and the order that orders were coming in at. I recommend this location retrain their entire team and hope they get better. I also Highly Recommend that customers take their business to an alternate Chick-fil-A location if you Truly Value Real Customer Service in a Timely and...

AVOID AT ALL COSTS!!!!!!! What used to be the chic fil a to go to in town, has SEVERELEY declined in quality of service. I placed an order online, went through their drive through, checked in, arrived at the drive thru, where at least 6 employees were dealing with the "rush" waited 5 minutes, watched the employees drop somebody else's food, pick it up, and deliver it to the customer. After which I was directed to park, no big deal. Waited 20 more minutes. Still, no big deal, then I noticed that the entire queue of cars was cleared, nobody approached me with the order. So I decided to pull back into the drive thru, to avoid getting ran over. Waited another 10 minutes, witnessed about 6 employees and a manager, all of them just hanging around the drive thru window, on their phones listening to a manager have a nice conversation about multiple batmen, wolverine, yet still, no food. I was then told "your order has already been ran out, there is nothing we can do for you, if you would like to talk to a manager, you will have to come inside. So I headed in to receive the food that I paid for. I went in, asked to talk to a manager, started talking to one, He seemed eager to resolve the issue, then the manager that was at the drive thru decided that she needed to be the one that dealt with me. She proceeded to tell me in the most condescending way, that because her staff had delivered the order to the wrong vehicle, there was nothing that she could do. I waited 40 minutes, for the manager to tell me, "My staff messed up, and I will do absolutely NOTHING to remedy the situation." As she is telling me this, the drive thru employee peaks his head and with the smuggest smile on his face, waves at me. I have never had an experience like this ANYWHERE. This has been the WORST experience I have EVER had with any fast food establishment, much less a chic fil a. AVOID AT ALL...

I deleted a 5 star review I made about 2 years ago, because the service has gone down hill.

After I got home I realized that the chicken minis were missing, and left to go back and get them, I had placed my order before the close of breakfast, and when I arrived back, I told the lady behind the counter and the manager came over.

I was told that the minis were done for the morning and they could either refund me or give me a different item. I took my phone out to see what my wife wanted (since these were for her), and in the meantime told her that I would like the item that I already had paid for because I was there for almost 20 minutes waiting when I went through the drive through initially, and she just repeated herself.

That was the interaction, no apology for the item missing, no recognition that I had to drive back while my food was getting cold at home. I wasn't mad when I walked in, I was definitely annoyed, but this is a simple mistake - one I've made before so no big deal... Until the manager came up to address the issue and made me feel like a problem they have to put up with rather than a person who they needed to help.

Also - I get being stringent about "No we don't cook that after this time" but I paid for that item, and you failed to give it to me. The item can still very much be cooked - you can't lie about it because it's not like I've never had a friend work at a chick-fil-a - You CAN cook those after breakfast is done, and you should when it's your staff making a mistake. Especially since it was 10:45 when I got back, it's not like I showed up at noon trying to make them cook me eggs.

As an extra note the kids play area smells awful every time my son wants to play in there. I avoid going into the restaurant - which is very clean - just to avoid going in there and dealing...