Chili's Grill & Bar — Restaurant in Albuquerque

On February 25th, I submitted an online to go order. My confirmation told me that my food, over $100 worth, would be ready by 6:05. I planned dinner around my husband's lunch break and another person with limited time. I got to Chili's around 6:10 and was told they're still working on my order. Around 6:15, someone came out and told me they were out of the brisket, which was in two items, and asked if using carne was fine or if I wanted to reordee. I just wanted to get our food, so I said the carne worked. Our food didn't come out of the kitchen until 6:40. I was told by the woman at the desk that they would send me coupons in the mail for the time inconvenience and to leave my name, number, and address, which I did.

After getting home, we found out nearly every dish was missing things, including things I was charged for. I ordered free chips and salsa from the rewards program. I was given a box with nothing but a cup of salsa. Fajitas were missing most of the dressings and the extra tortillas I ordered. They must not have noticed anything about the brisket until well after I got there to pick it up. It looked like all the other food had been sitting there for 40 minutes. Cheese melted through pizzas and no one was happy.

The next day, I called and spoke with a manager. The paper that I wrote my personal info on was never given to anyone and he informed me that I should not have already been offered coupons because that's what he was trying to do. I told him I didn't want to go back there, so I don't want the coupons. He asked how they could make up for it and I told him I want my money back. It was so bad. I have never had this bad of an experience ordering to go food from anywhere. The manager told me that he could submit a request and I would be contacted by email.

It's now been a week and a half and I've heard nothing. I got a "sorry for your inconvenience" apology, but that does not make up for the missing items that came along with meals, the missing items I paid extra for, the pizzas that my children wouldn't eat because they looked gross from sitting so long, my husband having to go back to work without eating because no one bothered to check our order until well after I was there to get it.

They did an awful job and have done nothing but offer "coupons" to make up for it. (Which I'm sure have conditions or limits and are meant to bring our business...

Took my brother out for his birthday we waited for a long time just to get our appetizer which was chips guacamole salsa and cold queso the queso should have been hot unfortunately it was not the waiter brought out are drinks my son got a milk the milk was spoiled it had chunks in it I asked the waiter to take the milk away because it was spoiled he did not believe me as I was looking around the room listening to the environment I saw that my waiter got four different employees to smell it as if I was lying and he can clearly see as day on the foil that you pulled back on the milk had chunks all over it and it did stink meanwhile my son is special needs he is disabled and the waiter was rudely leaning against the wall staring at my son while my son was making loud noises smiling having a great time I felt so unwelcome there meanwhile there was other families with children that were screaming babies High laughing everybody having a good time but the waiter ended up going over to them and saying hi to them smiling so what they don't honor a family with a disabled child that's not right he's then brought us our dinner my brother's wife's steak and my steak seem like it just came right out of the freezer thrown on the grill flipped over and served to us it was still cold in the middle and it was even cooked how we asked it my brothers hamburger was still mooing it was bloody he couldn't even eat it we're the type of people that don't complain about our food yet we should have because It was the worst $100 waste of my life meanwhile we're just done we want to go home took us a while before we could even get to go boxes once we got our to go boxes we tried to flag down multiple times to our waiter he kept ditching us ignoring us finally my brother kind of raised his voice over the room and asked the waiter for our ticket so we can pay and leave he says it was an electronic device that was on our table we were sitting there almost 20 minutes waiting for the ticket if we would have known that we had to pay on that little device we would have been out there a long time ago it is up to you if you still choose to come here if you do decide to come here be aware of a waiter named Matthew he's a upper body gym type of a guy kinda looks like a Ken doll stay away, ask to be seated somewhere else or ask for a different waiter he is unfriendly & rude bottom line I'll never...

I know you don't go to chili's to have your mind blown but I can probably count the number of times i've been to chili's on one hand because every experience is just like this. The only reason we went is because we had a giftcard. Surprisingly quiet for a Sunday afternoon, so we were in high hopes.

Sat down to a dirty booth and had food all over the blinds. Very appetizing.

Got the skillet queso - salty and cold. Saying lukewarm would be too generous. I ordered the cilantro carne asada and my bf got the santa fe salad. The food took a while to come out, which was surprising considering how dead it was but hey I'll wait willingly for good/decent food.

The grilled chicken on the salad was practically dehydrated and cold, and everything on my plate was cold except the tortillas wrapped in tinfoil. Now I'm not being dramatic when I say cold I mean cold to the touch! So I'm assuming it sat out, and nobody took it while it was hot/fresh, makes sense as we waited a long time for it to come out. We also sat for 10 minutes with our food with no utensils and when she came back and we asked for some were told that they didn't have any and were having to clean them as people were done because they were so low.

Waitress apologized for the cold food and took it and had it "refired twice". I'm not sure what this means but everything had taken so long at this point we asked for it to go instead. Still tipped 20% because it's not the waitresses fault but a little disappointed In the lack of effort and care for such a slow afternoon. No manager ever came by our table either.

I'm glad that giftcard is gone. Will be not be back and do...