Jack in the Box — Restaurant in Albuquerque

Not really sure where to begin with the epicness of the fail. Seriously. The low hanging fruit would be the 2 employees that 'represented' not only this specific franchise, but the Jack in the Box brand. The cashier was either totally disengaged from his job duties or just did care when n answering questions about the menu. On thls visit ultimately it wouldn't have mattered if he had answered correctly because the cook on duty took it upon himself to be, let's say creative in attempting to fill my order (who knows what the cashier relayed to him) with the least amount of effort. It appeared he threw anything that was already made/available in a Tortilla & called it a grand sausage burrito. Funny, one would think there might be sausage in that, not what appeared to be a slice of lunch meat. The extreme sausage breakfast sandwich wasn't so extreme, one would think that for almost $4 you would get the 2 patties of sausage per the menu. The final item well, was truly unrecognizable. What was ordered :COUNTRY SCRAMBLER PLATE, what I was charged for: Country Bacon Plate, what I was given was scrambled eggs, with a complimentary egg shell, a ton of sliced cheese, quasi melted & a bunch of burnt bacon pieces. I was glad to learn the primary cook was on vacation. However it does seem risky for a business to pin the success & quality of your primary product (food) on one individual. Needless to say is if a rating of zero or even negative stars were an option that's what I would rate this location of Jack in the Box...

They have the worst customer service I’ve ever experienced. I work in fast food myself and that is just unacceptable no smiling no hey ma’am, no hey sir, yes ma’am no sir none of that yelling at me from across the counter. Do you want ketchup or hot sauce not even excuse me or anything Handing the bag right into the face of somebody who was trying to order And this is the third time I’ve been to this location and it’s all the same people working and they have the worst attitudes if you don’t want to work somewhere don’t. There is absolutely zero respect for any of their customers. One guy was waiting for more than 30 minutes for a DoorDash order. He was waiting when I came in and waiting when I left. All of the employees are unwelcoming and unfriendly they do not smile or ask nicely how you can be helped a lady walked up to the counter and said hey I think you forgot my fries and instead of apologizing or anything they just gave her a dirty look and handed her the fries Didn’t say sorry didn’t say here you go just handed them to her. I was ignored by three different employees waiting to order Again, I work in fast food and I know my manager always says that if there is a customer upfront, especially if it’s just one that should be a priority They had more than enough people working in there to juggle all the tasks I just can’t believe an entire store is being run like this don’t go...

My wife and I were having a rough day due to Toyota, and stopped by this restaurant, and the employees here went out of their way to make us feel comfortable in Jack in The Box. As soon as we entered the restaurant, we were asked if they could be of service. The Counter Lady was great in her helping us, as we hadn't been in a Jack in The Box lately. (I hadn't been in one at least since around 1969 or so out in California!) Upon hearing that I only have 1/3rd of my stomach, the Counter Lady suggested a menu item that I could eat, that wouldn't be too much for me. She also, quite patiently, answered any and all, questions we had about the menu. After ordering, we took our drink cups and sat down at a table. Within just a few short minutes, our food was brought to us. While delivering our food, we were told that if we weren't satisfied with our food, they would replace it with any other item on their menu. The Guest Survey was also pointed out to us, should we have any complaints or compliments. The restaurant was exceptionally clean, including the restrooms, which is where most fast food businesses fail miserably, but not here. We will specifically return to this location because of the employees most of all, but also for the quality...