Always so kind and they have the best Chai ever.
Sadly have to update my review. I've been coming here for awhile now and well it use to be so good every time, now it's not. The last 2 weeks have always been inaccurate orders given. I always order two chais, one hot, one cold, both oatmilk. They never have oatmilk in them and it is not on the receipt or sometimes not on the sticker on the cup, but at the window they assure it has oatmilk. Every time I just let it go and after the first sip I can clearly tell neither have oatmilk. I've come here long enough to be able to tell the difference. It's just regular milk. I'm not a fan of the way the milk tastes at all. It also makes my stomach more upset than if it had oatmilk. (Sucks working all day with an upset stomach) I was hoping it was just a mistake the first few times, or maybe they misheard me, or I didn't speak loud enough, but at this point it's every visit that it is definitely not being made correctly. I would rather not go back to Starbucks but these are the only two places closest to my work. Please fix this. Thank you!
12-5-24 My last update I haven't been here since my last revie and tried coming today but I've been stuck in line for 15 minutes and finally got to the speaker to be told they have no oat or almond milk. I cannot have regular milk so i wasnt able to order anything sadly, So now I'm currently waiting to get out of this line. It never use to take this long. I'm not sure what's happened to this...
   Read moreIt's my first time visiting Rise + Roast. I like the inside of the place - specious and cozy. Although they were not busy, I was greeted with a smiley face as I walked in, which was nice.
As for the doughnut selections, a few options were missing from the case because I was there later in the afternoon. Since it's mother's day, they have special shaped doughnuts - MOM - which are very cute. I told the person who took my order that it was my first time here so I wanted some recommendations. The other server and he told me that they would eat everything there, which I took this as a good sign for the quality of their products. I ended with a regular doughnut and a Bavarian cream filled doughnut. I came back home to see how they packed the doughnuts, they were separated by wax papers. Good job!!
The texture of these doughnuts was very satisfying - chewy but soft. The taste was very sophisticated. The Bavarian cream might be my favorite because the contrast of sweet cream and bitter flavor of chocolate.
The coffee was fresh and good as well. I could tell that the coffee that they brewed had low acidity because there was no sour...
   Read moreWe were looking to buy some donuts for carry out. We were standing looking when a young girl working there told us masks were required. We politely told her we just wanted donuts for carry out and we didn't have masks. She said they would not serve us if we didn't wear them. She was very rude so we left. It's a sad day when a business openly discriminates against people wanting to give them money! And guess what!? They were not refusing service to those in the drive through not wearing masks! How hypocritical as they breathe right into the window and the restaurant. Not to mention there is a large open window in the front of the place where people were sitting and eating without masks on! This is a disgusting way to treat people and I will never visit this place again. * Response to owner- Firstly, a MANDATE is not a LAW. And nowhere in the mandate does it say that you have to REFUSE SERVICE to anyone. Secondly, there are LAWS against discrimination. Your fluffy response is not...
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