la Madeleine — Restaurant in Allen

I just got home from la Madeleine on McDermott in Allen TX; I am not pleased.

I was attending a very good dinner seminar (Jay Lamb, look him up) and gave the staffer my ticket and my order prior to the seminar starting. The staffer told me that my food would be brought to the seminar room and that I should go ahead and get my drink.

They never brought my food. I couldn't very well leave the seminar without missing important information. I couldn't ask the seminar host to stop his presentation to deal with this, because then he would have to cut his presentation short on the back end. The LM manager did make a brief appearance at the door (I had no idea who he was) and asked the host if everything was OK. The host, of course, told him all was OK. Except it turns out that they still had my order in the system and had not delivered it to the room.

When I brought this up after the seminar, I was told "oh, you should have mentioned it earlier when the manager came to the room." The problem is that he was there for about 4 seconds, and never introduced himself in any case.

He found the order in their system. The (Very) young man who had taken the order must have messed it up somehow although the people who had been right behind me got their orders delivered just fine. They said they would get the order and asked me if I wanted to stay and eat there or get it to go. Well, I had already been there for two hours without my dinner and I needed to get home to attend to animals, etc. So, I requested it "to go". When they brought me the order (just salad and a sandwich), and in fact throughout the latter part of this situation, the junior staffer was apologetic but the manager was just completely dispassionate ("We'll get your order." "Here's your order" , etc.) They didn't even offer me something, even something small like a cookie on the house to make up for their leaving me without my food for two hours. So, now, I get to sit at home and eat my cold French Dip sandwich. Yippee.

Why would I ever want to patronize their establishment again and risk a...

Just Really left upset!!! Just left the doctors office and wanted some soup, as I am sick, but not hungry! My husband decided to stop here. He ordered salad sampler and it came with 3 items. He ordered two things (caesar salad and onion soup) and I went ahead and took his third with an onion soup. So the lady cashier did that and also proceeded to charge me another onion soup. I went up to her and said hey since you charged me for the onion soup, ill pay the difference and get a bowl and take another Caesar salad. She said ok and i saw our food ready (INCLUDING THE ALREADY MADE CAESAR SALAD) and went to wash my hands in the bathroom. I came back and the food was there, but the extra salad wasnt. I got up and asked the lady where it was. She told me she added it to my husbands plate. I said it was already ready before i changed it when i came up. She said i took it back and put more. I said fine and walked away.

She came back to the table and proceeded to say shes maybe not explaining it right. I said maam i understand english and her comment was well maybe she doesnt because english was her second language. I said just like you, english is my second language and its upsetting that you didnt even apologize and told me you added it already, which that was a lie as the salad waS already ready before i asked her about it.

Anyways she said do you want me to get the manager. I said what will he do and she said she didnt know. I said no and she walked away.

Disappointed! You made a mistake and own up to it maam!!!!!!! Dont ask me if i want the manager, GET HIM!!!! Never...

Came here today to pick up lunch. The food was pretty good. The customer service i received however was terrible! The one star is solely for the food. I would give negative ten stars for the rudeness of the employee. The girl working the togo register was not only rude to me but to the customer in front of me as well. I wanted a few slices of sour dough bread to go with my soup. I was told that wasn't possible but that I could have a baguette instead. I never received one. I had to pay 5 dollars for a whole loaf of bread when I just wanted a couple slices. No big deal I understand covid has things weird. However if you are going to tell someone you will give them a complimentary bread stick then actually give them it!! I also ordered a cookie for my daughter. They completely forgot my cookie. Luckily I checked my bag before driving away. Unfortunately I was already in the car and had to get back out to go get it. I'm very pregnant so it's not an easy feat. The girl working the register rolled her eyes at me!!!!! Handed me the cookie and didn't say a single word. An apology for her mistake would have been nice. There needs to be some changes made and better training because that should not be acceptable. I wish i had gotten her name. It was not Lauren or Emily as I know them. So whoever was working 9/2/2020 at 2 o clock she really needs to be talked to about how she treats customers. I will definitely be taking my money and...