P.F. Chang's — Restaurant in Alpharetta

Terrible experience with service. Ruined NYE. We walked in as a group of eight. First one at to check us in. After waiting a nice lady Cathy came up and said she would check what they can do as we didn’t have a reservation. We were given a table. They served water then didn’t come back to take other order for a long time. I walked up and told that to some staff member I saw and was told they would send someone. We ordered few drinks, two appetizers & three entrees. They took a while and served the drinks, one appetizer for the adults. And two entrees that the teens shared. So there was something for the kids at least. While the adults enjoyed drinks we assumed the rest of the two orders were on the way but when a long time passed by I enquired. And that’s when the waitress said they only had one chef & the appetizer was in the process. The edamame beans finally arrived! Again when we called the waitress to order something a drink she said the bar was closed. We wanted to order another entree and she said the kitchen was closing for new orders. I asked what happened to one previously ordered entree and she went to check on it. Came back saying that the chef said they can’t make it. So we adults didn’t get any real food! Soon after we were told no more food we asked for the check. The waitress didn’t even come to pick the card up. We called some one to take it and they wouldn’t come back with the card. When we asked for it they asked if we are sure we have the card! It seemed they lost it. They finally found it! Whew! Must have been miss placed. The whole drama delayed us getting out of the terrible situation & find some place else to grab a bite. Some had lost appetite already. We ended up coming back home around 11pm and I heated up some frozen stuff. The worst part is I suggested P F Chang as I had good experience though years back but my husband was not a fan. And he was not happy after coming home that we didn’t have enough food for the friends in town & blamed me for it. I understand many a times it’s not the server’s fault but she never told us that the kitchen was closing like most places do. And orders were not taken for long time so we didn’t realize. My question to P F Chang is where was the manager, and if they could not accommodate us why we were sat down? The waiting staff was not trained. They owed us that meal for such a bad service. What an awful way to end the night. Will...

I recently dined at P.F. Chang's, and it was an incredibly disappointing experience that I feel compelled to share. From the moment I arrived, the service was shockingly poor, marked by a level of rudeness and incompetence that is simply unacceptable for a restaurant of any caliber.

Firstly, the host seemed completely disinterested in their job. Despite a reservation, I had to wait nearly 30 minutes past our scheduled time. When I approached the host stand to inquire about the delay, the staff member's dismissive attitude and lack of apology were both jarring and frustrating.

Once seated, the service did not improve. Our server appeared visibly annoyed when we asked for recommendations and seemed impatient when we requested simple modifications to our order. It was clear that the server had little regard for providing a positive dining experience. At one point, after waiting an unreasonable amount of time for our drinks, we asked for an update. The server responded with a curt “It’s coming,” without offering any further details or acknowledging the delay.

The food, while mediocre at best, was further overshadowed by the staff's incompetence. Our dishes arrived at different times, with some items missing entirely. When we asked about the missing items, our server acted as though we were an inconvenience. It took several follow-ups and an unreasonable amount of time before the missing dishes were brought out, and even then, the food was lukewarm and far from what we had expected based on previous visits.

To make matters worse, the restaurant was visibly understaffed, leading to a chaotic and unclean environment. Tables were left dirty, and it was clear that the staff was struggling to manage the demands of the restaurant, not due to lack of effort, but due to a glaring lack of training and proper management.

Overall, my experience at P.F. Chang's was marred by rude staff and disorganization. It is evident that this location is in desperate need of better management and staff training to ensure a pleasant dining experience. I won’t be returning, and I would caution others to consider alternative...

I was a P.F. Chang’s stan upon discovering them for the first time 15 years ago. The lettuce wraps were otherworldly, and they had the best pepper steak I’ve ever tasted. Almost everything I tried on the menu over the years was quite good. I moved away, and it’s been a few years since I had been. I was back in town and decided to go there.

Within the last few years, it seems Chang’s has hit some financial bad times. They were acquired and a new/updated menu with new flavors has been introduced. The famous lettuce wraps now taste quite literally like burnt peanuts. The flavor so disgusting that I had to spit my first bite into my napkin. The updated flavors aren’t fit for dogs, and the parking lot that is normally full with a restaurant that sometimes had a wait for lunch, now has almost no one there. Someone else posted just two months ago about how they’ve always been to Chang’s and never been disappointed. Frankly, they’re lying. They’re writing a review about some place they used to go to, because I refuse to believe there’s a human alive and kicking that thinks the updated lettuce wrap flavors are better than the original.

This chain has fully imploded, and might as well close now. The food, which was always their strongest point, is so bad that you couldn’t give me a meal here. It smells bad, it tastes bad, and it’s now a 5-alarm dumpster fire of a restaurant.

By the way, the service wasn’t good either, which is also a first for me at Chang’s. I think even their staff is sad and demoralized about what their business has become. If you’re a wait person in a restaurant, this would be the last place you’d want to work. You’ll comp more meals than people will pay for. I can’t do it justice with any description. Just know this, if today’s P.F. Chang’s were the last place to eat on earth, I’d try and live...