Papa Johns Pizza — Restaurant in Altamonte Springs

My 70 year old father and mother go here every single week for wings and a thin crust cheese with extra cheese square cut. It was burnt and over cooked (pizza only) when he called the guy who said he was a manager told my dad he made it and hung up on him. I then called back asking to speak to the manager and his name please and he said I DONT HAVE TO GIVE THAT… so I know it was him which was fine.. I went on to explain and he said that he store policy requires it to be brought (AT NIGHT THEY ARE IN THERE 70’s) and it not be eaten off of for a credit or refund. I told my father from now on he will have to drive further because my mother who has stage iv cancer was so upset when she heard how he talked to my dad and hanging up on him. I called corporate and they are supposed to call back in 48 hours but it’s not even about anything free … it’s the way he treated my father. These young punks think because someone is older you can treat and talk to them anyway. My dad is one of the most pleasant people you could meet and to he treated that way boiled me. I am not going to stop on this because they are going to blow this over and I want that call pulled so they can hear it and discipline the employee/MANAGER! This was the supervisor who did this. I am not letting this go because if we are lucky we will be elders one day and this is what makes people snap and get hurt. Completely disrespectful and again … my dad even told him the wings are great it’s just this pizza. Plain thin cheese extra and I could see the crust from the picture when he FaceTimed me upset. It took everything for us to prevent him from going back down there. How dare this boy act like he did. My dad only walks in to order because he’s old fashioned and waits on his order. Ugh this person disgusts me I am done with them for myself too because of the verbal abuse to my father. If you have been treated bad here or her bad service please do something about it because stuff like this...

I ordered pizza from this place on 7/9 and the food was of poor quality. My wings were undercooked and though I ordered a 2 topping pizza I received a cheese pizza. I called on 7/10 to express my dissatisfaction and spoke with a manager named Lewis. He was very pleasant and accommodating. He committed to offering me a free pizza and wings the next time I ordered and I was ok with that. I called tonight to redeem the offer and was told I could only get wings. The manager Kimberly took over the call and refused to honor what Lewis committed to. I offered to wait to speak with Lewis about the mishap and she stated she was his boss so there was nothing he could do. I found her to be very dismissive, unprofessional, and she in no way up held the company’s values to put people first and do the right thing. She made me feel like some vagrant begging for food and for this I will never order from this location again. Kimberly is in dire need of some professional development and I would recommend that she brush up on her leadership, conflict resolution, and customer service skills. As for Lewis, you NEVER over promise and under deliver! I appreciate his initial kindness and professionalism as he has more class than Kimberly but he too needs to a formal coaching on setting proper expectations and communicating commitments to...

I hadn't had Papa John's for a while and I'm pleased to say they have aged very well. Their pizza was always very tasty; but in the past, some people felt the dough was too thick and overly filling. It seems that Papa John's took those comments very seriously and; in my opinion, have created a crust that is neither too thick or too thin. For those who prefer something even less filling, they do offer a thin crust option. I also enjoyed the garlic knots, as well as the delicious double chocolate chip brownie and; my personal favorite; the cinnamon pull aparts. These are beyond delicious and are capable of destroying any remaining traces of self-discipline. As such; I highly recommend sharing them with a friend(s) or saving some as the perfect next day leftover. Just don't try to down the whole batch in one sitting. As great as they are, it is deceptively easy to fall into a "dessert trance", without the self-discipline to take human...