1887 Social House — Restaurant in Amarillo

Truly depressing experience. The pizza is just short of cardboard crust, flavorless sauce, and weird decision to throw balsamic vinegar on the margherita pizza that makes it syrupy, sweet. Pizza should NOT taste syrupy and sweet.

Had a very bad situation while staying at the hotel, where a simple order of soup and salad got botched and 2 hours later, with only a small window to eat (was there on business) ended up with a wrong order and seriously inappropriate attitude from MARK the Hotel Manager for the evening (apparently the Restaurant does not currently have a manager, so someone who knows NOTHING about the restaurant other than what a guest can see was thrown in to helping me).

1887 Social House / Embassy Suites: THE GUEST DESERVES COURTESY. Anything else (like rudeness, attitude, ineptness, finger-pointing) is completely out of line. If your restaurant botches a simple order like soup and salad - this is NOT the Guest's fault ON ANY LEVEL. So trying to throw blame is absurd, amateur, and immature management. And if you RUIN a Guest's dinner with 8 times the amount of communication necessary with a wrong order and then the Guest no longer having time to eat - 15% off a bill doesn't do justice to the awful taste left in their mouth.

Atmosphere is Hotel Chic (cold, flourescent, sterile); the bartender (a female) didn't smile or give any kind of warm, friendly response when I was picking up order. Seemed unhappy to be working. Ditto Mark the Manager - who seemed more interested in agitation than resolution.

There's a TON of high end restaurants in this area. This is not one of...

This is my second time to stay at the Embassy suites in Amarillo and we decided to dine in at 1887 again. Our first experience was just as great as this time around. Tuesday afternoon for dinner, Devin was our server (the only one), and he was more than fantastic! Our water glasses were never empty! When I asked about locally brewed ale, he made a great suggestion and it was a very tasty ipa brewed in the panhandle. Our party enjoyed the parmesean truffle fries, BBQ wings, steak, spaghetti, caper pasta, chicken Alfredo, cheese cake and gelato. The only discrepancy was the gelato trio was more of a duo - three scoops, but two chocolate and one coconut. Now, if you're expecting to get good food for cheap, keep on scrolling because this is not the place for you. You definitely get what you pay for. Kudos to Devin and the kitchen staff - thanks for a...

We came in at 5:15pm on a Saturday. Should have known there was going to be problems when they told us they only had one menu. Our drink order was taken, then we did not see our waitress for 20 minutes. I asked another worker for help so we could order. 5 minutes later our waitress came back with our drinks and told us they didn't have any clean glasses so they had to "go way over the to get some." Whatever. We ordered then waited and waited and waited. As I was on my way to reject service our food came out. Our waitress told us that the macaroni and cheese was not finished. All 3 of our dishes were cold. I flagged down a manager and refused our meal. We left, upset that this place took an hour and a half from us. Do not compromise by going here just because it's in the hotel you're staying at. Do not patronize people that...