Beans & Brews Coffee House — Restaurant in American Fork

WORSE SERVICE EVER! What is the point of having this place open if you don’t want to sell?? We came to this place last night at 6pm, ordered drinks, everything was going well…

Then my friend tried to order the Avocado toast and the employee Hannah told her “the toaster was off” when I asked her why it was off her response was “we usually turn it off earlier” like SERIOUSLY?? The venue was opened until 8pm. The toaster was off 2 hours before closing time ??

Employee Hannah also told us the restrooms were closed to the public and to paying customers, nobody could use them. Not even us who were sitting there for 2 hours and had already expressed our disappointment with food.

We came to a coffee shop with a food menu where no food is served past 6pm because the employees are too lazy to clean up later, and two restrooms which you can’t use for the same reason.

It is evident that offering a decent service is not a priority here.

My friend was starving, but they didn’t care. The lack of attention, customer service and intention to sell was real. You might as well close down the entire venue early and save that money you’re paying the people who “work” there. We left with the most...

This was the end of an adventure to find a place to sit with a friend and co worker for a morning cup and some fabulous philosophical conversation. We were looking for someplace local for flavor but at the last minute. Being rather chilly for the day we wanted to sit indoors for chat. Although the place was rather empty, we sat for them to complete the order. We anticipate they must have finished the order within 5 minutes, maybe ten. There was only one other customer at the time. As we visited and several other customers had come and gone, he finally questioned our drinks as almost 30 minutes had passed. Nobody had called to alert us and even though there were 3 employees, the drinks sat at the far end of the counter away from us. At least they were cool enough to drink. The restrooms were slightly unkempt and needed attention. I've been to other Beans and Brew and had much better services. I wouldn't recommend this location to anyone looking for a place to sit for a cup of coffee and...

I love Beans & Brews. The coffee they use has a really nice flavor to me. The drinks and food you can get for the prices they have are delicious and so worth it. I've gotten most of the food items there, my only advice there is if you get the avocado toast ask for waaaaay light everything bagel seasoning. I'm not sure if they salt it separately or if the everything bagel seasoning they use is super freaking salty but the 2 times I've gotten it there's been so much salt it hurts my mouth. It was almost like they'd dipped the avocado in salt😂 I've had to scrape off most of the avocado both times to get the salty flavor off. The 2nd time I even asked for light seasoning and still couldn't tolerate it. I didn't think to ask if they salt it separately so my mistake I guess🤷🏼‍♀️ I still highly recommend this coffee shop, it's been one of my long-time go-to's, specifically this location. The staff are always courteous and efficient and always...