Rumbi Island Grill — Restaurant in American Fork

It's fast food..but good fast food. We have been there a number of times and since I've liked it a lot every time we've bee there, I'm posting about it. We went there again last night and instead of getting traditional Island fare which I've always loved, I decided to go with an old fashioned hamburger. $5.99. It was huge! And delicious. I got sweet potato curly fries with it and it was great. It had a little pineapple and teriyaki sauce under the bacon it so I suppose the burger still had an island flair. Many places we go to eat at 5pm on a weekday (and sometimes on a weekend) are deserted. Not Rumbi. There seems to always be people there which tells me they'll probably be around a while. You pay up front but they don't have a place on the receipt to beg for an advance tip nor do they have a tip jar on the counter which is a big plus for me (one of my pet peeves), even though they do deliver the food and clean up the table....give a tip only if you want to! Oh..and if you are tired of getting diet coke or pepsi as the only diet drink option in fancy restaurants, Rumbi also has two flavors of uncarbonated, uncaffeinated Chrystal Lite to choose from. It doesn't have the atmosphere for an anniversary dinner, but it's nice for a Hawaiian fast food place and the staff is always friendly at the Lehi Utah location...

The good: Ok first of all fantastic food as usual! I enjoy Rumbi quite a bit and usually visit at least a couple times a month. Good place for something different and tasty. I get coupons in the mail and it makes it quite a bit more affordable. Staff was polite and welcoming and the restaurant was mostly clean.

The bad: I love their strawberry lemonade and it's a good part of the reason I go here. However it's pretty rare that I actually get it. The machine is frequently broken, empty, or otherwise not available. The other thing that really bothered me was that they refused to honor an advertised special which was three bottles of their signature sauce for $15.50 (see photo). I pointed right at the sign in their store and I was told the price went up and it was the regular $5.99 a bottle. The kid at the counter said he would "get right on it" about the taking the ad down and previously told me the same thing about the getting me some lemonade. Neither happened as he was in too much of a hurry to get back to staring at his cell phone. All in all it's a good place to eat but they should really step it up on the customer experience...

We ordered a kids chicken bowl, a full chicken salad, and a grilled chicken sandwich. The chicken for all 3 dishes was cold and dry. And not warm or room temperature, but refrigerator cold. Which is baffling because the first dish came out after 15 minutes and the last at around 25. The restaurant was pretty empty for a Saturday afternoon and they obviously weren't cooking the chicken so I'm not sure why it took so long. Lack of a sense of urgency perhaps. And it wasn't just us, everyone was waiting that long for no apparent reason. And on top of that the lettuce was slimy and the portions were quite small especially for $10 a pop. I'm not really angry just sad. And I will not be eating at Rumbi anymore. I used to work in customer service and food. I dont really do this very often but I was embarrassed for...