Hearthstone Lounge — Restaurant in Anaheim

The ambiance, drinks, and food are great..

HOWEVER, our experience here started off great and then slowly got worse & worse. Firstly, we were mandatorily evacuated from LA because of the fires, we were in Orange for multiple days and wanted to stop in somewhere to take our minds off the fact that we didn't know if we'd have a home to come back to, so we took advantage of being close to the park and hoped with could lighten the mood.

We started off with 3 drinks ($20 each), got the bill for $60, I asked them to close the tab and open another one (we had a party of 4 and someone else was going to pay for the next round) The bartender (Jessica) gives me the bill, I give her my card, our party orders more drinks, and I never get my card back. I didn't think much of it as we were going to be there for a little. We order 3 more drinks ( 2 of the same @ $20, and one new one @ 18.75). So we are at 6 drinks total of which SHOULD be a total of $118.75; (5 @ 20 + 1 @ 18.75) + Tax.

About another hour and a half goes by and another member of our party makes a separate order. Jessica hands me a new receipt, circling the amount in a mickey mouse style, saying this is now the running total ($160.28 - which mind you DOESN'T correctly reflect the amount that the first $60 did because now the drinks are $25 each ( 5 @ 25 + 1 @ 18.75 = 143.75 + tax = 160.28) and that my card has been continuously ran. Okay.... not the end of the world BUT I told you to run my card after the first bill AND why are the drinks reran at a higher amount? Anyhow, one of our party members hands me a $100 bill to put towards the amount, so we hand her back the card with the $100 in the billfold. She never asks if we want the $100 broken, applied toward the bill, if it's a tip, NOTHING. I'm expecting to quickly get a receipt back showing what was ran... nothing. Next thing you know, Jessica is clocking out, counting tips, and hasn't said anything to us for over 30 minutes, almost as if she was hoping, assuming, or just trying to run out because we had left $100 I guess her hoping it was all a tip not sure if she thought we were under the influence and wouldn't notice or what. This came off as SUPER unprofessional and sketchy at the time. If we did happen to leave you $100 for a $160 (should've been $130) bill, you'd ATLEAST assume you'd thank your customers/ guests for the generous tip. Nope, nothing, once we handed her the card and cash, we didn't hear from her the rest of our time there. So when I ask for the receipt and if I could get the bill back so I could leave a tip, she then got flustered and admitted to thinking we just left a generous tip (who gives a 100 on a 160 bill and doesnt ask if you want change? bar/ server 101.) Now, she's digging through the trash and pulls my bill out of the GARBAGE, has to get a manager to retroact everything and now I have double charges + $160 I shouldn't have been charged taken from my account and had to wait 5 days to get back during a crisis to where we almost lost everything.

Like I said, the place is beautiful and other than that, the hospitality was good, but tbh, this was the absolute LAST thing that we needed regarding the circumstances. Not only do we evacuate everything in our home, we had to get overnight accommodations for our pet, us, and the last thing we wanted to worry about is a bartender/ establishment potentially trying to take advantage of us. It just left a horrible taste in our mouth and was that absolute worse timing to go through something like this when all we wanted to do was try to relax from...

This was the worst experience I have ever had at any location in the Disneyland Resort. I walked in with a group and we stood at the bar which had a total of 5 people seated there. It took approximately 5 minutes to even be acknowledged by any of the three severs behind the bar and another 5 for the first individual to have their order taken. This order took some time to get out despite the fact that it was only two well drinks. Once that transaction was completed and I was the next to be served I was passed over entirely in favor of another guest at the end of the bar who wanted another drink. I waited patiently for another 5 minutes or so before yet another guest was waited on before me.

At this point I gave up and said the drink simply wasn’t worth being ignored any longer and went to have a seat with the rest of my party. One of my friends was upset that at my inability to get a simple drink from the bar and suggested that I should just order from one of the servers that was roaming the seating area. Already annoyed with the whole situation I begrudgingly agreed, only to have the same issue with the servers waiting on the table. They seemed to not want to deal with us at all, and made a point to avoid all eye contact with us even though they consistently checked in on a couple seated not 5 feet from us. We got the attention of one server after politely saying “excuse me” several times. He seemed put out by having to take a drink order (even though all I wanted was whiskey on the rocks). He came back after some time with the whiskey I ordered straight up, set it down and walked away without saying a word. I figured at this point I should count my lucky starts that I even got a drink in the first place, but when I started talking to my companions about the mix up in a simple drink order one of them noted that their gin and tonic contained no tonic at all, instead they had used club soda as a substitute. Another party member joined us at that time and wanted to order some food and a drink so we had to start the cat and mouse game of trying to get someone to take another order. When we finally flagged down a waiter and explained our drink situation he didn’t apologize at all, or show any emotion what so ever. I simply requested a glass of ice so I could add a few cubes, and my friend simply wanted some tonic water to add to her very poorly made gin and tonic. When he finally came back he explained that the bartender had thought that they were out of tonic water but simply didn’t look at the bottles in stock. Exasperated at this complete lack of Disney customer service we quickly finished out drinks and food and headed back into the park.

To get 4 drinks and an appetizer it took well over an hour, which even by busy Vegas club standards is abysmal, let alone only having a handful of patrons to deal with. There was zero Disney Magic happening at this place and I plan on never returning. I can’t believe that one of the worse customer service exchanges I have EVER had happened in the Disneyland Resort. I would say avoid at all costs, but maybe we just caught them on a bad day. Still, I would never recommend this...

Surprisingly sub-par overall. I made reservations here because my family was going to Disneyland for one day and we wanted to go somewhere nice and splurge a little to experience food we don't normally go for. The prices are high but that wasn't an issue, I expected to pay a little more for a unique experience. The tragedy here was the quality of what was brought out. I got the Black Truffle Macaroni & Cheese and added chicken for $15, making the meal overall just over $43. The chicken was so dry I couldn't even choke it down without begging for some Ranch dressing (which was actually delicious—they have a unique Ranch sauce that's light and refreshing). The Mac & Cheese itself was okay but I have no idea what the truffles added (if anything) and it was just a huge glob of overcooked noodles and very thick sauce, so thick I was adding my ranch dressing to it near the end just so my mouth wouldn't dry out. My aunt's homemade Mac & Cheese beats this any day and I was sorely missing it during this meal. The consensus from the rest of my party was that the meat was fairly dry and nothing to write home about (One had the chicken sandwich on Brioche, the other had the beef sandwich on Focaccia). The only meal that was well-reviewed was the Sea Bass, which my cousin loved, and thank goodness since it was the priciest ($45) so it would have been extra disappointing if that was bad. The alcoholic drinks were so-so; some tasted like medicine, some were sweet, all were small and the wine wasn't worth entertaining (splurge or not, $20/glass for mediocre wine is just silly). The lemonade was basically just simple syrup with a dash of lemon juice—don't order it unless your blood sugar is low and you need a boost ASAP. Overall I just wasn't impressed. We were the second people seated and ordered before the bar even filled up so how and why was the chicken dry and overcooked like it had been sitting under a heating lamp? The menu is tiny and efficient and there are hardly any options vs. many other gourmet restaurants so how can they justify not doing everything in their limited selection well? Being brought lukewarm water and forgotten about a few times by the server didn't help but I would have forgotten those peccadillos in a second if the food was actually good. On the way in the hotel manager saw us and said the entire menu had been changed recently; I wonder if that was really a...