Miller's Ale House — Restaurant in Apopka

Today was the first time we visited this location and I’m pretty certain it’ll be our last. We received probably the worst service we’ve ever received in a restaurant. Joe’s friendliness at the host stand was the highlight. I ordered a soup and a salad, my husband ordered a steak and a baked potato and we ordered our daughter a burger kids meal. The first mistake was my salad came as a side, not an entree. The waitress took forever to come to our table, so by the time she did, I was done with the salad and uninterested in a larger portion. I had finished both my soup and salad, and my husband and daughter’s food hadn’t come out yet. My husband asked for sweet tea, he got unsweetened. We never got refills. About 20 mins after I finished my food so probably 40 mins total, my husband was served a burnt steak (asked for it medium) and my daughter’s burger was also superrr well done. I asked for a spoon for my daughter and never received it, I had to get up and ask for one at the bar. We sent the steak back and the manager apologized and asked if she could get us anything while we wait. My husband asked for a blue moon. He was served a Kona. Then 15 mins later, the steak came out cooked well, without his baked potato. Another 10-15 mins for the baked potato. I asked for fruit for my daughter, and let’s just say the check came before the fruit. I had to ask again. Aside from the managers initial apology about the steak, we never heard I’m sorry despite all the mistakes or any accommodations despite an incorrect beer. He shouldn’t of had to pay for a steak that took 45-1hr to be served to him. It wasn’t busy. I got up to use the restroom and on the opposite side of the bar there was 5-6 chicken wing bones on the floor, my daughter almost picked one up. Overall, my husband and I kept looking at each other like how the heck are they messing up on literally everything. It almost felt unreal. We will...

Ordered filet and crab legs. The crab legs were tough. By the time I got the meat out, the butter had congealed. Ordered my filet rare. It was closer to medium, probably my fault, should have cut into it before I struggled with the crab. Besides being overdone, the meat was tough. My server offered to cook another one, but I saw no reason to wait another 25 plus minutes for a replacement. I declined, but thought that the best place to air my opinion was in your reviews. I have eaten at several locations, including Mount Dora and Altamonte Springs without ever encountering this failure to cook a steak rare. I expect rare to be truly rare, not medium with a stick that declares it is rare. Your steak knives could not even cut thru it. Very sad and dissapointing. The ONLY highlight of the meal was our server, Amanda. She was fantastic and really wanted everything to be right. She was going to speak to the manager and see if something could be done to correct the substandard food. She is a wonderful asset to your team and should be commended for her attention to customer dissatisfaction. I actually believe that the man who stopped by the table while we were eating might be the manager. He asked how the meal was and was told the crab was overcooked. Very difficult to get the meat out, but he seemed disinterested. Honestly, I would never order a steak in the Apopka location again. AMANDA SHOULD BE COMMENDED!! I also ordered an unusual to go order which was completed to my satisfaction. My dogs loved the filet. I got out my electric knife and divided it in three sections. Apparently, German Shepherds will...

If you’re ever in the mood for a truly unforgettable dining experience—for all the wrong reasons—look no further than The millers ale house in Apopka. This place is less of a restaurant and more of a social experiment gone horribly wrong.

Let’s start with the cleanliness—or complete lack thereof. The floors are so sticky you could probably lose a shoe and a little dignity. Tables are wiped down with what I can only assume is the same rag from 2009, and I wouldn’t trust the bathrooms to water a plant, let alone be used by a human being. The kitchen? I don’t even want to imagine what horrors lurk behind those swinging doors.

Now, onto the service: I genuinely feel bad for the staff. They look like they’re surviving a natural disaster. Orders are wrong more often than right, and the wait time is somewhere between “just a minute” for and “maybe by next week.” You can see the panic in their eyes every time they have to interact with management, which might explain why no one seems to know what they’re doing.

Speaking of management—if they even exist, it’s clear they’ve given up. Or they were never trained. Or they were raised by wolves. Either way, leadership is nonexistent. You could walk in, seat yourself, start cooking in the back, and no one would notice.

In conclusion, if you enjoy chaos, culinary roulette, and a mild risk of food poisoning, this place is for you. Otherwise, spare yourself the trauma. Honestly, I’m just praying for the poor souls who have to work there. They deserve hazard...