Cold Stone Creamery — Restaurant in Apple Valley

Went out to Round Table for dinner, and after went Cold Stone, first time at this location since it opened and oh man, I will NEVER return. I placed an online order at 8:04PM, I assumed it would be better since we were still eating pizza and the order should be done by the time we finished up. The email said my order would ve ready by 8:24PM. We walked in at 8:11PM to see how it was, looked busy, so family and I decided to go sit by the tables outside by the court yard and just wait it out. We went back at 8:23PM. I approached the register since the sign on top said "order pick up". I stood there for a good 5 minutes and was not acknowledged by anyone until I spoke up. Once the young girl checked, she said it would be a bit which okay, I see that they were busy but I placed my order way in advanced. Stood there for another 25 minutes, and nothing. People kept coming in and going and my family and I were STILL waiting. I spoke up again and everytime there kept asking what the name on the order was they kept repeating the wrong name! Eventually husband and I got really annoyed and decided to ask for a manager because it was now 8:50 and still nothing! Once we were really upset and told them AGAIN that what was taking so long, the guy that finished making our order just put it in a bag and put it in the freezer. And now I'm like okay, does NO ONE communicate here?! The lack of communication, customer service, and just over all awareness of the workers was ridiculous. We asked to speak to the manager, and some guy in a black polo was there, he was completely useless. Once we asked if we could get anything for the inconvenience, they didn't offer, not until we told them to give us something. Eventually they agreed on 1 waffle cone bowl, but we had ordered 4 Gotta Have It cups, so we asked for 3 more. The "manager" that was on the phone said no because they would lose out on $10. TEN DOLLARS?! They would rather have us ask for a refund and a bad review over 10 bucks. Eventually manager gave in, but honestly it's the principal. That they didn't offer a solution to make things right. Over all, this experience was horrible. I will NOT be returning to this location. I would rather much do the drive down to San Bernardino or even FONTANA if I have to, just to avoid this location, and PSA- online ordering is USELESS!!! Edit- forgot to mention like the other reviews stated, no one wears gloves or hair nets. The guy in the black polo I mentioned probably had just came back from lunch or break, he went to wash his hands, but instead of drying them with a paper towel, he was wiping them on his pants, and started handling orders with his hands still kinda wet and with no...

Myself, son and mother came into this location on my son's 7th birthday to get him a ice cream treat for his birthday. There was a guy in there, im assuming was the owner, which just looked at us and didnt say one word. No hi, no how are you, no nothing. We immediately felt the vibe. We mentioned to him that it was my son's birthday and he didnt so much crack a smile, wish him a Happy Birthday nothing . So we just looked at the ice cream and menu since this was our very first time being into Cold Stone ever . We also mentioned to him it was our first time ever in Cold Stone, he didnt smile or say one word, or even ask if we wanted to sample anything or make small talk with us . So my son decided what he wanted for his ice cream and the guy just seemed bothered and rushy like he had something better to do than help us when I told him what my son wanted. We were also going to get a ice cream when we first got there as well but we didnt even want to be there because the vibe in there and how we were being treated . To be honest I wanted to walk right out but I knew my son wanted an ice cream for his birthday. As he was giving us the ice cream, some girl walks in with a baby carrier and he waves her over really rudely as he was finishing up my son's ice cream mixes. I first thought she was an employee but figured she wasn't since she had her baby with her . He then grabbed the baby in the carrier and walked out of the business and left her cashing us out. The ice cream with 4 toppings was close to $13 dollars which is pricey, especially considering the service we had. Once the man was out we then asked the girl if that was her husband and she said yes . Well we explained the whole entire time there and mentioned to her we would not be returning. We have worked in customer service for years and know that if you have a bad experience more than likely people will not return there . We were only mentioning it to her for her to know for future references. She was very nice and apologized for his rude unfriendly behavior. The only thing that made our experience somewhat better was the wife gave my son a taco ice cream as we were leaving for free for her apologies towards her husband's behavior. I thought that was really nice, but I will still not be returning to this location. I should have looked at reviews before we went to location because all the reviews are mostly bad, but it was last minute for son's birthday. If anyone wants an ice cream, I DO NOT recommend this location for ice cream unless you want bad service and to pay a bunch of money for ice cream and to leave unhappy and miserable. Stay clear...

BAD CUSTOMER SERVICE AND DIRTY!

So I have been in 2 times, first time customer service was pretty bad. The man making my ice cream wasn't friendly. The place was dirty and didn't get a very welcoming feeling. Decided to give them a second chance and get a cake for my sons birthday. I looked saw a cake I liked and asked the price. The man just pointed to the door of the freezer where the cakes were cool, I saw the price and decided to get the cake. Go to the register and the price is higher then the sign he pointed to and say oh the prices are different. I said can you honor the price on the freezer door I was told no! I said but you pointed to that sign and said that price. How is that fair? Still could care less. The thing is if when I went to the register and asked the price and he looked it up and told me the price on the register I would have been cool I'll take it but when you can't even look up the price on the register and just point to a sign. Then I'm going to want the price he pointed to. They have lost a customer over not fixing their mistake. Customer service is a major key into staying open. I have been to a few cold stones in the past and always felt welcomed and it was a happy environment but not this one. I'm sad cause I love cold stone but not this one I will take my business to...