Round Table Pizza — Restaurant in Apple Valley

I ordered a pizza for pick up on Tuesday 11-5-24. I picked it up at 4:27 pm for $33.93 . After I arrived home and my guests tried the bad pizza , I tasted and inspected the pizza as well. I then called Apple Valley Round Table Pizza immediately at 5:05 pm to report an issue with bad crust.

The crust was cracker thin and tough with a bad taste. Something went wrong in the dough rising process or very old product from what I could guess. I know the Round Table crust is not large in size which has always been great, but this time something was wrong! I have videos and pictures of a recent visit ordering 2 pizzas. I posted them on Facebook and the pizzas were wonderful. ( I will mention this again later in my conversations with Dorothy the manager) As mentioned, something went wrong that night with my order!

During my call I was told that I could bring back the pizza for remaking or 15% off of a future purchase. Since I was hosting a event at my home I told them I was unable to resolve the issue at that time. I was then told by the women cashier that she would call her manager Dorothy for guidance and she would call me back. Four hours later at 9:08 pm I received a call back from the cashier "after the store closed" and I was told that Dorothy her manager had asked for me to contact her on Thursday 11-7-24 as Dorothy was off work until then.

On the way back to round table to meet with Dorothy I grabbed one piece of the bad pizza from the refrigerator and put it into a zip lock bag to show Dorothy the issue. It seemed senseless to bring all of the expiring pizza back. After I showed Dorothy the bad dough / crust she told me the pizza I returned looked as it always does with no crust. (picture attached) I reminder Dorothy that I had pictures and videos of what their pizza always looks like and she got an angry look. I told her I have pictures that Round Table Corp uses for advertisement that tell a whole different story! (picture attached) Then Dorothy said that if I had bought back the pizza on Tuesday 11-5-24 they would have remade it! I tried to explain to Dorothy (all that you just read in this review) and that I was following HER directions of resolving the issue on Thursday and Dorothy refused to acknowledge my concerns.

Dorothy even "suggested" that I ate the pizza and no refund! I told Dorothy I still had half of the pizza still on my counter at home and I would go home to get it and even then Dorothy said no remake, no refund! Dorothy never expected that I had the bad pizza at home but I did have it and was willing to go get it! (picture attached) I never thought Dorothy would be so petty as to even suggest that I ate the pizza and say no remake , no refund just because I bought back one piece for her inspection! However as you can see it wasn't about her getting the pizza back now was it! I still have all of the bad pizza in my freezer as I waited to see if the owner would call me back to resolve and he never did. As I walked out Dorothy and I looked at many of the pizzas that were at customers tables and all looked great but Dorothy still ...

I like their pizza, but somewhere at the managment level the ball is getting dropped. I called in to order a pizza for delivery with a price advertised on their website and was told they couldn't find that coupon. So I decided to drive over so I could physically show them the advertised price but was told after showing it to them that their computer wouldn't except that advertised price. So I looked on a different Round Table website and decided on a different coupon only to be told that they couldn't find that one in their system either. Finally a manager did an over ride but I was made to feel like I was asking for something that was not a valid request and he was doing me some favor by doing the over ride. I go to sit down to wait, only to find every single but empty booth wasn't cleaned of the mess left by the previous customer. The place was not even that busy, so there was no excuse for there not to be a clean place to sit down at. Ger, what would happen if they were actually busy? Poor management can ruin even the best of establishments so I hope they can pull their act together. This was the Round table in Apple Valley off...

Ordered a large Wombo Combo over the phone for carryout. It was 26 dollars, to start, way too expensive. When I brought it home I find that they didn't even put on all the toppings it is supposed to have.

When I called to complain they said, "We were out of those toppings, so they wouldn't have been able to put them on".

Well then why didn't you let me know when I ordered or picked up the pizza so I could have made a substitution or gotten something different?

Anyways, I ask the manager for half off of my next pizza pie and he doesn't want to do ANYTHING FOR ME. After a bit of convincing he agrees to half off my next pie.

When I order that pizza and go to pick it up 2 weeks later I am told by Shannon (very rude and ugly person) that they have no record of me being issued any sort of credit/discount, although they had my order on record. RIDICULOUS. They refuse to honor the discount towards the pizza because I couldn't correctly name the manager I spoke to 2 weeks ago.

Poor customer service and I've never heard anything good about what goes in the back of the kitchen, cleanliness wise, from former employees. AVOID...