Einstein Bros. Bagels — Restaurant in Arlington

I placed an order through Grubhub because the line was too long. I arrived exactly eight minutes later, as the app indicated my order was ready. When I asked the lady at the counter, she seemed unsure and told me it would take another 5-10 minutes. I waited in the back, where I could still hear and see everything, for about 10 minutes to give them time to prepare. However, they never called my name. When I returned to the counter, they informed me that my order had been completed, my name had been called, and since I didn’t show up, they threw it away. I had been in the back the entire time and they never called my name or made my order at all. I was unfairly blamed for forgetting my order, which was extremely inconvenient and unprofessional. To make matters worse, when I finally received my order, it was wrong. This entire experience has been very...

This location needs to figure out a better way to call out peoples’ orders. I suggest with ticket NUMBERS instead of NAMES because someone took my order. It happened to another person too. That’s how orders get mixed up. The workers seem to not care and have no sense of urgency either. I don’t know who was the manager before but they need to get them back because customer service is horrible this semester. The food is also very inconsistent. The last few times I went, my bagel had some unknown watery “sauce” instead of the usual schmear. I was hesitant to eat it. I could’ve gotten a heads up if they were out. Won’t be going...

Drive-through service was slow and very rude. When you place your order to the window and you tell them everything you want as far as condiments and they don’t put anything in there. I waited for at least three minutes for the girl to even turn around and acknowledge that I was still sitting in my car waiting for her assistance.. So she started to argue with me. And then she got annoyed because I needed something else. And on top of that, the bagel wasn’t even toasted as requested. This is my third trip to the store and I will not return to that location ever again and we just moved...