Starbucks — Restaurant in Artesia

I was so happy when they opened this store because it's close and convenient to my home. I've been to this store many times. I even added the app to my phone because of this store. When I first started using the app (I'm not much of an app user) I would place my order as I was driving to the location and I'd wait knowing that my order was just placed. After so long I started placing my order while at home so that I don't have to wait and can get to work on time. The last few times that I placed my order I've allowed 15 minutes to go and pick up my drinks but each time my drink is not ready. I don't mind waiting however when I have to get to work at a certain time it's not fair that I place my order 15 minutes before get to the store and my drink isn't even ready. I don't think I'll be coming back to this location because they continue to do this more...

This place needs better management. Every time I visit, I'm disappointed with the service and the drinks. During my last visit, they locked the restroom and didn't allow customers to use it—this was an hour and a half before closing time.

Additionally, their hot chocolate and green tea matcha latte tasted like hot milk with just a hint of chocolate or matcha. Today, I ordered an iced green tea matcha latte with extra lavender cold foam, but it didn’t seem like they added any extra lavender foam. I could barely taste it. No layers.

The store was also very dirty. There were only three customers, including me, but none of the employees were cleaning. I didn’t even want to use the napkins because the area was covered in piles of dirt. I've never seen a Starbucks as dirty as...

Amazing customer service, all the way up the chain of command. Had a less than perfect experience on Monday morning at opening time. By 3pm, the same day, the regional manager "Ashley" called me to apologize and try and make things right. + She added 10$ to my Starbucks card for my troubles.. I was instructed to speak to the store manager JC and he was really cool. He Informed that the employee was reprimanded and it would never happen again, and that I could have whatever I want on the house. (Even though, I told him, that I was given credit by his regional manager on my Starbucks card, he said "keep that for next time that you actually need it") do not be afraid to let them know of any errors, issues or problem employees, you can't even taste the...