Chipotle Mexican Grill — Restaurant in Ashland

Very poor management. There were about 25 people in line, but no one was preparing food. The cashier stood idle, management was simply walking around, and several other employees were just hanging out. When the food finally came out, the portions were extremely small, and many ingredients weren’t even ready.

It’s clear this company is expanding too quickly to satisfy shareholders, but in doing so, their quality is rapidly declining. Most of the food is already pre-cooked and pre-packaged — the only truly fresh item is the guacamole. The chicken is the only protein that comes not cooked already, and everything is prepared using cheap...

We are very disappointing! We went in to have dinner. It was 6pm and there were several people in line. There was only one employee making food. After we waited in line for 15 minutes we ended up leaving because there were several things that they were out of. They couldn't fill orders. There were no pinto beans, no grilled veggies, no chicken and no steak. There was only a tiny bit of brown rice. The portions I saw them give customers before us were very small. It was exciting to get a Chipotle in Ashland. However, if they don't pull it together they'll close quickly just like the multiple other restaurants that have been in...

Staff are unaware or untrained on policy food safety practices like getting a new container for allergy customers. Staff handled food containers without gloves, and tried multiple times to put only a sprinkle of a topping that was running low rather than getting a new container. I had to directly ask them for both allergy precautions before stopping them from continuing to serve out of the salsa that I could see corn and cheese cross contamination in. Staff tried to refuse to grab a new container when lettuce ran out, serving sizes once measured at home were disappointing and not accurate to the brand...