Panera Bread — Restaurant in Ashland

I worked at the Ashland mall for 3 years, so needless to say I ate at this Panera Bread VERY often, almost every day I worked. For the first year I worked there (2014), the food at Panera was always perfect. Around the very beginning of 2016 was when I feel it went down hill. My order was ALWAYS wrong, the people who work there were rude, they stood around talking while my food was sitting there ready to be handed over, and the food was rarely fresh.

I finally complained to a worker who then told her manager, they then treated me bad for the rest of my visits. Like I said, I worked in the mall and ate there almost every day so they knew who I was... it honestly got to the point where I was nervous to eat there and stood at the counter to watch them make my food in fear that they’d spit in my food or do something to it. I called Panera’s customer service and nothing was ever done even though they said they’d be contacting me for further information.

Most people would probably just stop going there, but I genuinely was hoping they’d just get my order right eventually, considering I ate the same thing 85%...

Well we got here about 6:30 pm. Waited in line, then an employee walked up to another register. We walked up. She said just a minute. She walked clear to other side of restaurant. Then she came back and asked another lady to step up to order. So….. frustrated we finally ordered only to find out no baguettes, no ciabatta bread for chicken bbq sandwich, no peppered bread for Italian sandwiches . Ok ordered white bread. Waited 15 minutes, then our name was called for our orders. Went up to counter. We were told “oh we are out of cheddar broccoli soup”. Really it took 15 more minutes to get our food. Come on Panera ! Wants going on? You’re a bakery and out of 3 breads you I intensely advertise? Whoever is doing your ordering and planning is doing a horrible job. We spent $70 and got half of...

The food is almost always good, but I've grown to love their Carmel lattes. The first time I had tried one it was delicious and I began to rely on them for a pick me up when I'm working. The last couple times I had ordered one, it was made very poorly with barely any esppresso shots, an extreme amount of milk and cream, and what I thought to be no Carmel, but I found that it was all at the bottom. It's usually the only thing I order when I do, yet it seems to be such a bother for the workers even though they have a recipe book right in front of them! Not only have I experienced this but so has my coworkers who even order different drinks. I'm extremely aggravated and disappointed. I won't be back for...