Chili's Grill & Bar — Restaurant in Atascocita

A family friend of ours went to Chili's at about 7 p.m. on Friday 4/29/22 for her newly adopted 2 year old daughter's birthday, and when she asked if they will come out and sing happy birthday to her daughter in which is a normal Chili's tradition. The waitress told the mother that they are too busy and did not have time to sing happy birthday to her daughter. Isaac who was the manager on duty at this time was either not aware or was the one who instructed the waitress to not sing happy birthday to her daughter. We recommended for our friend to take her daughter there because we figured she would get a kick out of the attention and the singing. However she got neither. Out of pure principle and human respect of a child, I personally will never give another dollar to this establishment. I hope who ever reads this thinks how you would feel if this was your daughter or loved one. It's easy to say poor mom or poor little girl, but the only way for anything to change is for people to stand up and say this is wrong and we will not give our money to this establishment. Just because this may not have happened to you does not mean they won't do the same to you. Do this to an adult then I would say put your big pants on and get over it. However this was done to a innocent 2 year old baby girl that just had a birthday and at the same time hurting a brand new mom that was celebrating her 1st birthday with her new adopted little girl. "Just sad" I truly hope this Chili's has the same luck that Applebee's did just a couple buildings down and go out of business. They do not deserve anyone's business and I hope many passionate locals feel the same and choose another place to eat. Because a company that will treat a 2 year old this way, should not be in business. And from what I have seen from some of the other reviews from customers, the management does not respond to these concerns or complaints, that shows me there, that they just take you for granted and feel they can do what they want good or bad and you will still spend your hard earned money here. Horrible is not the right adjective to use but I feel this should stay clean and respectful to who ever reads...

Worst service, management, dirty atmosphere and cold food experience ever. Stay away. We chose to dine in on a Sunday around 5-ish and was not what appeared to be crowded... we sat down and waited... and waited... AND waited. After 10 minutes someone finally came and got our drink order. There must have been a shortage on ice water because it took another 10 minutes. When they finally brought our drinks the waiter said he'd be back in a few to take our order... but it was longer than that. Given that we had a baby and a 3 year old we were getting pretty frustrated, especially because our 3 year kept saying he was hungry and so far all we had gotten was drinks. More time and more waiting had us about to walk out the front door. We finally managed to order an appetizer from another waiter which still took forever to get his attention. Manager came to apologize but sounded bothered and rushed. We tried to put our dinner order in with him but he again sent our waiter(whom was a complete scatter brain), again, took another long period of time and although we had our 3 year old occupied with the table games he just couldn't sit any longer. Our dinner and appetizer came together (horrible timing) and all I could focus on was the steak I ordered that was 5 times smaller in person than the actual picture on the menu. My husband ordered ribs and although he said they were cold he was okay with it but was left without any napkins to wipe his hands clean. Again... waited for service and couldn't find any. They also charged us with a side of shrimp that was never brought out and when we asked him to adjust the ticket he looked at us in disbelief. No, we never received it. Anyway, between the check, check adjustments, and to-go boxes we spent more time waiting then actually enjoying our meal. I could have spent less and made a faster meal for our...

UPDATE AT BOTTOM 10/28

I gotta admit, Everything we ordered came out Damn Good! I ordered around 9:30pm, whoever cooked our meal that night did it with love and passion (7/26/2023). I mean it when i said Everything came out damn good. Its rare to have every bit of your meal/ drink come out with a bang now and days. I'll be happy to come back. Update 10/28 I came back excited to have diner with my girlfriend. After being seated we were greated with two employees one a Manager training and the another that was new to the job. Everything was fine up until we ordered our appetizer/drinks. As the Manager and young waitress left walking away the Manager turns not even 1.5 seconds of leaving, turns looks back at me and says clear as day "Yeah, you're getting slapped tonight" not breaking any eye contact what so ever with me. I was so confused I asked myself did that really happen? Then my girlfriend said "wait what?! Did she really say that?" Mind you, yes the booth next to us was quite loud but I heard the manager clear as day say that. That threw me off and after telling another waitress we were okay on eating there, that we not even drank a sip of our beverages yet and she gave us attitude like that. I've managed food service and retail for 7 years. Never have I ever had someone blatantly disrespectful both me and my girlfriend but also ruin our casual stops at Chilis. This is new to me. I've dealt with bad behavior from employees but never have I heard some obscure comment that was totally uncalled for. I wish I got her name but she was a mid aged Caucasian woman (Manager training someone ) at 8:40 pm You can find our possible order of a tall shinerbock, tito punch and mozzarella sticks. If it is still...