Nothing Bundt Cakes — Restaurant in Atascocita

I called to order a cake for my daughters birthday and they said I had to do it online but they could have it ready for pick up within 30 minutes I went online and ordered it and then drove to the store to pick it up. Realizing I did not have a mask with me I only opened the door and 3 employees were standing there I started to just give my name from the doorway and was told I had to shut the door and could not reopen it until I had an approved face covering. I went to my car and called and tried to give my name and see how we might be able to make this work. The store manager actually did not allow me to give my name just "you cannot pick up your cake without an approved face covering because of the Harris County's Judge ruling I told her I understood but unfortunately I had failed to bring one. I said lets try and find a solution. Can you set it outside the door, that's me in the car and I will get it after you go back in. Her answer was no. I tried to explain the importance of getting the cake and she just said I've told you what you have to do. Go acquire an approved mask and come back. Keep in mind I picked up cakes when they had curbside pickup so this didn't seem unreasonable to me. When I called to originally order she did not mention the mask however I did know the rule. She choose to ask me "Don't you watch the news" I assured her I did and just asked her to have a little compassion She said she had told me how I could get the cake and did not have time to discuss it further. 3 employees standing there talking when I approched the door and no customers-I don't think it was a matter of time it was a matter of "not my problem" Granted I have a choice in where I shop and have tried to be very supportive of these business that must be struggling with loss of revenue due to the current situation. I asked her who I could call and she said there was no one I would have to go online. I have spent quite a bit of money at your store for both personal and business occasions, however I have a choice so I will no longer shop there, as she had a choice to try and help me work out a solution. I returned home, got my husband and our masks and returned at which time he went in to get the cake--lol there was an employee in there wearing her Approved mask as a chin strap, below both her nose and mouth. he got the cake and was polite and professional but he also pointed out that wearing ones face covering as a chin strap was questionable. So incredible disappointed that one person who apparently does not take a personal interest in people can have such a negative impact on a...

Where do I begin... It was a beautiful August day, a very special one because it was my birthday. The day started with a trip to the Turkey leg hut, which I highly recommend, but it took a detour when family recommended Nothing Bundt Cakes for a complimentary mini bundt. I was pretty excited about experiencing something new, being a baker myself. Well... I guess new isn't always good.

My daughter and i entered the quaint little shop, it was a sight to see. Beautiful mini bundt cakes nicely displayed and shelves full of accessories. I was like a kid in a candy store. When the young lady behind the counter started to take our order the amount of negative energy she put off was palpable. By negative energy I mean her eye rolling and side eyeing and the pointing and whispers to her coworker. It was rude and a very poor example of what customer service should look like for an establishment such as this. She proceeded to put my daughter through a maze of hoops all so I could sample a complimentary birthday cake. We politely stepped to the side so she could wait on other customers while my daughter searched for the email she requested but her unprofessional behavior told me it wasn't worth the effort and by then I didn't want the cake. On principle my daughter decided I was getting my mini bundt cake even if it meant her paying for it. Another young lady who listened to the entire exchange helped us at the far register. After I picked the flavor my daughter attempted to pay for the cake and this wonderful young lady did not accept it. She looked at my DL to verify it was in fact my birthday, handed me the cake with a smile and wished me a happy birthday. I waited a day before I ate that mini lemon bundt cake. It was delicious, I'd even go so far as to say it was the best I'd ever had.

For the cake itself I'd give you 5 stars but for the customer service I subtracted 4. It was the worst best experience of my life. It was good and bad enough that I don't ever have to do it again. So Thank...

As a customer who has patronized the Nothing Bundt-Atascocita location more times than I can remember, I am quite disappointed in the service I received today. As soon as I walked into the store, I received a not-so-pleasant greeting from a young lady on the other side of the counter (identified as "Jayce" on my receipt). Thinking that she may have just had a bad day, I proceeded to place my order, which consisted of 2 bundlets and an assortment of bundtinis. The young lady stated that I would receive one of my bundlets at the end of my visit as it was a special order (which, of course, I completely understood). After bringing the bundtinis out and handing them to me, I placed them on the counter and stated that we could just leave them in place until I receive the rest of my order. Now, in hindsight, I can understand how that would be a bad idea as more customers were bound to come into the store to make a purchase. Nevertheless, I was not impressed with the response I recieved from the employee. "How about we not put it there..." is how her response started, followed by her placing the box behind the counter, then proceeding to talk to her co-worker about issues with her back and how "on edge" she had been throughout the day. Now, don't get me wrong - I understand that people have bad days (heck I've had plenty) and would never expect anyone to do cartwheels upon me entering their establishment; however, the Nothing Bundt emplyeee I encountered today did nothing more than make me feel uncomfortable due to her very negative demeanor, which is sad becuase of the generally pleaseant experiences I've had in the past. Although I can't say that I will never visit again, it may not be...