So me and a friend decide to get something to eat, he tells me about this restaurant I said it sounds interesting, let's go. Knowing it's Father's Day I knew there would be a wait, which I assume would be 20 to 30 minutes. When we get to the restaurant we wait a few minutes to make it to the cashier then place our orders.

We find a seat, I notice a couple next to us waiting so I ask how long had they'd been waiting for their food. They tell me about 20 minutes, their food showed 5 minutes after. So I'm thinking alright about 25 minutes before we get our food. We wait 40 minutes, no food. My friend decides to go check to see what's going on. It's explained to him that they've run out of chicken parmesan and someone was supposed to tell us, which of course no one did. We ask to speak to the manager and she comes over to say the exact same thing. She then asked my friend what he'd like instead, he gives her a new order and she goes back to the kitchen.

We're both thinking that she's going to put our order in front of everyone else's since we've already been waiting for 40 minutes. Unfortunately that doesn't happen, it takes another 36 minutes before our food is delivered by the manager, and she apologizes and says everyone has been waiting a while, my friend then says no we've been waiting over an hour, I chime in and say, we've seen people order after us get their food, eat and leave, she then replies and says she will take care of our desserts. I replied and said we would like a gift cards or something that covers entrees for the next time. She said that they don't have any gift cards or certificates for that, but that she'd check with the owner. At this time I'm thinking the owner will come out and talk to us himself, he doesn't. As we're eating our meals she walks right past us and doesn't say anything.

After we finished our meal I go up to the cashier and express to her that the manager never came back to us. She goes back in the kitchen and talks to the manager and returns to tell us that the manager reiterated that they have no gift cards or certificates. At that time I ask can she write it down on a piece of paper or something. The cashier goes back to the kitchen and returns to tell me that the owner has now responded and said "he's not willing to do anything". I pause for a few seconds in disbelief, then say, WOW, and reply: well tell the owner I will never eat in any of his establishments again and walked out.

Not only did the owner not come out to speak with us, he decided not to comp us anything for their mistake, I was shocked, I've never had that experience in a restaurant and will never ever spend a penny in this place again. Talk about customer no-service as Clark Howard says. If that word is ever added to the dictionary a picture of this guy should be next to it.