Auntie Anne's — Restaurant in Auburn Hills

Just left on Nov 2, at 6:30. There was no line, the mall is really slow.. so I go to get pretzel nuggets from these two young kids, who are out of pretzel nuggets and only have one left (I asked for two). The girl says it'll be a six minute wait after asking the boy if he "feels like making nuggets." So the whole time when I was shopping near the area while they were slow, neither of them thought to utilize their downtown by restocking on things that were low. I also ordered a red icee, the boy didn't put the lid on correctly so while walking to my car it was spilling all over my hands. And on my way inside the house the lid completely came off and went all over my hands. It can't be THAT HARD to do a decent job at a pretzel place. Get a smarter staff!

And Ciara is a shining example of what is wrong with this staff as she listed her disregards to how customers feel in...

Rude staff. I waited a long time to get pretzel nuggets. When I got up to the register, the cashier didn't even acknowledge me, she was standing there joking with the people in the back. Then, I asked for a small pretzel nugget and she pulled out a large and never asked if that would be okay. I said "Do you have any smalls?" She said "No, this is all we have for the rest of the night." in a rude voice, and started serving someone else before I was done. I thought to myself, wouldn't it be easy enough to dump a some of a large pretzel nugget into a small container? And how are you done making pretzel for the day at 4:30 when you close at 6? So I paid for the large pretzel nuggets and left. They were cold. So I paid 6+ dollars for large cold pretzel nuggets, a long wait, and rude services. Sounds like a rip off to me. Will not...

Awful 😢. Waited in line thinking “they’re just handing out pretzels, how long could this take?”Pretty long when workers move in slow motion. Over 15 min later, finally got to order and they were out of pretzels? Only the nub things left, so I ordered that, even though it was a couple bucks more than I originally intended to pay. Cashier gave the ole “it’s gonna ask you some questions” and options for 20%, 18% tip showed up on the card reader. Yeah, no. You had to hunt for a way not to pay tip, which I did because what in the actual f—-?. What I ended up getting was - and this is impressive- both stale AND burnt at the same time. 😅 I threw a bunch of pieces out....