McDonald's — Restaurant in Auburn

Defintely among the worse mcdonalds I've been to. The night shift, though clearly unhappy to be there, provides fresh food and order accuracy so well that it negates any negativity from the lack of customer service. Day shift however, consistently makes mistakes with orders, the employees are not only unhappy but incredibly rude, and can't even provide warm food. I'm not sure if this is a day/night manager problem, but it's consistent. After receiving cold fries we walked back in to get hot ones. They gave us a second container of fries, these slightly above room temperature instead of stark cold. Considering all we ordered was chicken nuggets and one container of fries... This shouldn't have been an issue. The dining room is also locked every time we come, despite it being during the hours the dining room states it will be open. The employees openly use profanities and slurs against customers when mistakes are made in the kitchen, and we request simply what we have ordered; the bare minimum.

Edit: Yet again, terrible. We received two Dr.Peppers that had no syrup in them, and asked if we could just have a different drink so they wouldn't have to change the syrup bag with a line. The employee at the window had been rude, and then her manager comes. The manager looks at us and yells "Well I don't know what you want me to do. All of the drinks are going to be the same." They will not all be the same, as each individual soda has its own syrup bag that runs into the machine and is diluted with the seltzer water. They make us pull foward and wait about 5 minutes for the two large sodas, then the employee hands them to us, gives us a dirty look, and walks...

Worst experience I’ve ever had at a McDonald’s establishment. They were busy (no big deal, I get it) and proceeded to tell people to park when they left the drive through. I work in customer service, I understand, but I would never treat a customer how me and several others were treated earlier.

The issue arose when then stranded us for 45 minutes after we had already paid. When we tried to go inside, they had the doors locked (even though this location says 24 hours and it was 6:30 pm) and refused to let anyone, including doordashers inside to pick up food, and kept telling us to go back through the drive thru that we had already sat in forever to pick up the food.

A larger woman with pink hair was threatening to have us thrown out for practically no reason when we stepped inside after someone had held the door open, just trying to get the food we had paid for. I was not the only one and at least three people were with me receiving the same treatment. I have already contacted corporate about this issue, but I feel as though I need to make it known here as well. If I could have taken a refund I would have, but they had locked the door! I couldn’t even get in to talk to them! Absolutely ridiculous experience....

These are the kind of people that hate working at McDonald’s, and make it everyone else’s problem. I understand hating it, I really do, but being unkind to people who are just trying to order some food isn’t the way to handle it. I am always kind to everyone when I am out to eat, but this is a place that, for some reason, I never get kindness back. Even simple requests get met with attitude and rude glares. When I place an order online, and they are sold out of an item, they yell at me as if I should have known not to order it in the first place. (Don’t bother ordering any desserts, or trying to use the dining room drink machines. They’re always out.) I am always uncomfortable with them snapping at me and always leave feeling as though I did something wrong, even though I didn’t. These are the type of people who will walk into someone else’s place of work and expect excellent service, but won’t give it out themselves when they’re working. I’ve been frequenting this location for about three years due to its convenient location, and it’s taken me that long to speak out. Spread more kindness, life is short. Even just a simple smile could change the trajectory of someone’s entire day. Thanks...