Cotton Bug Bakery — Restaurant in Augusta

I think the customer service is very lacking. They must not want orders. I called during business hours on Thursday. No one called me back that day. I didn't hear from them until Friday. I wanted a cake for the following Wednesday so I called during business hours during Thursday for Cake for Wednesday six days later. When I finally talk to them on Friday, they informed me it would be an extra $20 for the $60 cake because it was less than four or five business days. I explained that I had called Thursday during business hours, which would have been four business days until I wanted the order. I was told sorry. They have good cakes, but I've never heard of a business charging extra this many days ahead of time for a cake. I have permanently...

Forgot to get a birthday cake for my co-workers! I called and they said yes they have cakes for immediate pick up. Their cakes are not Walmart/Publix prices. So if your looking for cheap, go somewhere cheap. They do not offer standard cake flavors (vanilla/chocolate). If you are looking for standard cake go somewhere else. If you are looking for amazing quality, taste and ingredients then come here. I got last minute a multi-layer velvet cake and cheesecake. They charged just a few dollars to write on the cake. For the cheesecake, it was amazing, not too sweet and the included strawberry sauce on the side (per my request). The cakes were sooo heavy! I definitely good amazing amount of cake. The red velvet also...

Their cakes are usually really good especially the Red Velvet Delight. We have eaten their cakes about three times so naturally I was excited when my husband surprised me for my birthday with a Red Velvet Delight. And I must say, this cake was not fresh and the middle did not have cheesecake..it was like regular icing..to me, this was the best part of Red Velvet Delight because I adore cheesecake. I was happy for the surprise but very disappointed at the quality, "pre-ordering". The edges were dry. We actually tossed the cake away after trying to eat it..it felt like punishment after awhile. Such a sad cake ending to a beautifully planned day...