Wendy's — Restaurant in Aurora

The Restaurant is very clean! The staff are really nice! They listen to the customer's like counselors and that's not their job to listen to people's personal problems! I wish I knew the girls name that was working on Saturday! This man came in talking to her about his relationship with his girlfriend! Although She was trying to help other Customer's She was so sweet, and understanding, and patient! She could of said Sir I have to help other Customer's, but She didn't do that! A scale of 1-10 that's invalid! That girl deserves a 20 plus and a raise, and at least 1 week off with pay! She is Wonderful! She's more patient than me! I wish I could remember her name for real! Keep up the good...

9/24/24- Horrible customer service in the drive through. We ordered two combos with drinks with no ice. When we got to the window both drinks had ice. When we told the women that we ordered with no ice she acted like it was a super inconvenience for her to remake them. Then she handed them back to us and there was still ice in them. She had just dumped a few pieces out. This is horrible customer service and shows someone that doesn't care about their job. Wendy's, please adjust what staff you have working with customers because no one should be treated like this. Ice hurts some people's teeth and I should have to dig ice out of my drink when I get home because your staff didn't want to...

Generally I have a relatively okay experience at this location, however my last visit on 6/11/18 for a quick dinner was far from enjoyable. I was given the wrong drink size from what I ordered, my drink was disturbingly warm EVEN with ice in it, and my fries were cold to the touch. To make matters even worse, I found myself stricken with a severe stomach flu or food poisoning the next day that has impacted my ability to go to work for multiple days now. I'm extremely disappointed as this is the only Wendy's that is convenient for me to visit. I sincerely hope that corporate or management turns things around at this location as I don't plan on going back...