Chili's Grill & Bar — Restaurant in Austin

Went here to celebrate my daughters birthday 12/28/2017 and it was the worst experience ever. We had a party of 5. Our waitress seemed very attentive to other tables rather then ours, I felt it was a racial thing. We ordered appetizers and it took so long to come out the waitress kept bringing us chips and salsa.We had to keep asking for drink refills and on top of that the food came out cold and prepared in correctly. I asked if they had new cooks and she said no but the white spinach dip came out yellow with brown quacomole. The fajitas had no steam on them and the meat was cold and the rice was burnt stuck to the skillet on two of the orders on another the fries where disgusting and the pickles seemed as though they were died out. On several of the dishes we were served on they had old food stuck on them, In asking for fresh items the waitress never said another word to us and sent others to wait on our table. Requesting to talk to the manager Christina came out with a bold face lie of saying our waitress left cause of shift change really they just had opened a couple of hours ago???? I asked to speak to Gm, he never came over to the table and after 15 minutes stood from a distance just starring at our table. So unprofessional!!!!!!!!! They need better service and to be attentive to the food that’s coming out and the customer. I’ve eaten at this location before and it was never like this. By the way upon leaving the restaurant I sat in my car for a minute and what do I see the waitress that was suppose to had left come out and clean the table. But she left at shift change lol to funny the lies these people tell you. If she was overwhelmed with her job she shouldn’t be waiting tables point blank.Will not be returning to this one again the one on stasseny is...

I have to confess: The Nashville hot mozzarella sticks, have completely taken over me!!! They are so flavorful ❤️

I find myself making a weekly or biweekly trip for the Triple Dipper to indulge my obsession.

Even though they made an error (this time) and gave me honey-chipotle flavored mozzarella sticks and tenders…I couldn’t bring myself to complain.

I didn’t complain because my order was a to-go order and the to-go staff was so amazing and accommodating in person. I couldn’t bring myself to complain to people who were so kind. Besides, the honey-chipotle flavor is pretty good as well.

So in spite of my order being wrong, the to-go team (black girl with long braids & the day-shift manager), were so amazing…I didn’t care.

They went the extra mile of offering a drink to my boyfriend as we waited and that meant a lot to me.

Great customer service will always Trump error and for that reason, I’m leaving a five star review! I love great service and kind energy.

Chili’s staff: continue treating people kindly. We need more of that in todays world.

And next time…NASHVILLE HOT!!!!! lol

Keep being...

Heading from Dallas to San Antonio to visit and decided to make a stop at this chili's to have some late dinner with the family. Restaurant was pretty empty yet service was very slow, eventually waiter came and got our drink and food order. Halfway through our appetizer we see a roach crawling on the wall right up against our booth table. We quickly got up and told the waiter about it, who didn't really seem to care and told us to wait to sit us at another table even though there was plenty of other tables available. They just left the roach keep crawling around the table. Wasn't expecting to get free food for what we had eaten but an apology from the workers or manager to say sorry or acknowledge the fact that we had seen a roach in their restaurant would of been nice. We showed the waiter the roach and him and anither waitress saw it but just left it alone to keep crawling around and didnt really care that we said something about it. First and last time we will ever be at that restaurant. Anyone else that goes just keep a lookout might have a roach pop up...