Freddy's Frozen Custard & Steakburgers — Restaurant in Avon

First and last time going. The food was OK but could have been better if warm since we waited for over 40 minutes. This review is regarding our experience and what we perceived for other guests.

Ordered 3 burgers. Received 2 and had to wait 15 minutes for the third.

While waiting for that burger, we were still waiting on our 2 concrete mixers and 1 milkshake. The customer behind us received their 3 ice cream items and when we went to confirm it was theirs and not ours, and we walked away, nothing was said about ours.

Also while we were waiting we witnessed one customer leave because they weren’t even acknowledged while the register girl was making (not our) ice creams. He was able to go through the drive thru and order and leave before we did.

The drive thru girl was sitting on the ground. She also had the pleasure of using a 2 liter for Diet Pepsi for orders rather than just saying they were out.

Customer in drive thru came in with their order completely incorrect and requested a refund. Since we were still waiting for our ice cream and no one seemed to be attempting to make it (looked like the ticket got bumped on the screen), we got in line for a refund for the ice cream. When it was our turn for a refund, the system froze. We then waited for the ice cream because we were told that would be faster than waiting for the system to come back up. Twas $21 in ice cream. Wasn’t walking away without one or the other.

Quite the experience to say the least. To add, no apologies...

This review is a little conflicting for me as I understand they just opened a few days ago and are still ironing out the kinks with the staff. I ordered there chili cheese dog combo. When I got to the car I opened the bag and noticed there was only chili on the hotdog without any cheese or onions. So I walk back in and show them and they put the toppings that were suppose to come with it onto my chili and cheese hotdog. I walk back to the car in the rain and decided to take a bite out of it and the actually hotdog was cold. Feeling frustrated and angry I did not go back inside again to complain about it but I could not eat that and feel like I wasted $9.29 on a chilli and cheese hot dog that was not big enough to even justice that price. Again, I understand they just opened and I can even understand them forgetting putting all the toppings on a chilli and cheese hotdog but what I can't do is let them off the hook for serving me an uncooked or cold hotdog that I didn't even get the chance to eat or enjoy. There should never be an excuse for serving your paying customers food that is either cold or not cooked/warm all the way. I gave them a try to support them since I also live in the Avon area but not sure if I will return again after...

This is a modest opinion of my overall experience today I purchased 2 bbq pretzel steakburgers and 2 double steakburgers, 2 onion rings and 1 large fry with 2 sweet teas....to start off the bbq pretzel steakburgers were underseasoned, lacking so much potential with no bbq flavor once so ever. The Frenchfrys were pitiful they reminded me of those old fashioned shoe string potato chips in the can but lacked bite, as well as taste(honestly they tasted as though I was biting into a fish sandwich "possible grease issue"). The regular double steakburgers were flavorful, delicious and fulfilling....perfectly seasoned. The onion rings were crisp and tasted well off for an onion ring. The sweet teas tasted water downed unfortunately. On to the condiments the Fry Sauce(Jalapeno & Regular ) were both bland, tasteless with no true flavor no tanginess, citrus notes or even sweetness of any sort. Overall I spent $45 on a okay experience I would recommend you the viewer to stick to the original steakburgers but stay away from the special as well as the frys.....best of luck to both the corporation as well as...