It's Bobatime Valley Plaza Mall — Restaurant in Bakersfield

I placed an online order and arrived a couple of minutes early. There was no greeting, no one at the counter, and the staff seemed disorganized and unsure of what to do. The environment was chaotic—not just due to the staff, but also because of a loud customer nearby, which only added to the tension.

After nearly 10 minutes of standing there without acknowledgment, I finally spoke up and said, “Excuse me, I have an online order.” A male employee with long black hair and facial piercings responded rudely and dismissively, rolling his eyes and saying, “You have to come up and tell us, we don’t call you.” His tone and attitude were completely unprofessional.

This was my first time experiencing this at It’s Boba Time—and it will be my last. I understand businesses get busy, but treating customers like an inconvenience is unacceptable. A simple sign or a friendly acknowledgment would have made all...

Wife and I swang by cause she was in the mood for some boba. Entered the store and patiently waited behind 3 different couples in front of us. As we waited, I observed the store. Was my first time in this place. As I looked into the open kitch area, there was trash, dirty cups, papers... was a complete mess and full of saftey hazards. The other awaiting customers had placed there orders so we made our way up to make our order. About a minute later an older woman stepped up to the register, she just stood there (another minute passed) not even introducing or asking us what we would like. I asked the lady "We're ready to order, are you?" Her responce was "what do you want?" My wife made her order, we only waited another 5 minutes and we were out of that place. Horrible customer service and very unclean and full of safety hazards facility. I will not recommend nor go back...

Boba Time excels in delivering an outstanding experience that sets it apart from the rest, thanks to its exceptional service and remarkable efficiency. The staff here are not just quick on their feet, ensuring minimal wait times for your orders, but they also display a level of customer service that is both warm and welcoming, making each visit a pleasure. The commitment to quality and speed does not compromise the excellence of their boba tea, which is consistently delicious and perfectly crafted to suit individual tastes. This combination of great service and quick preparation makes Boba Time a standout establishment in the world of tea and refreshments. Whether you're a boba aficionado or new to the scene, Boba Time's dedication to providing a superior experience is evident in every aspect of its operation, making it a must-visit destination for anyone in search of a top-notch...