Starbucks — Restaurant in Bakersfield

totally unexpected and uncalled for!! I arrived at this location to have a meeting with my business partner. I spoke with him and asked him if he wanted me to order ahead for us, he simply asked me to wait as he was only 20 minutes away. So I sat down in the lobby, pulled out my laptop to prepare for our meeting. Only approximately five minutes passes by when I was approached by one of the employees who appeared to be in management position that asked me if I was going to place an order. I’ve then disclosed to her that we were. I was simply waiting for my business partner to arrive as he was approximately 20 minutes away before we ordered. She then told me that I had to vacate the property within five minutes or place an order as it is their policy.

I tried telling her that we were going to order a coffee or so however I was waiting for my business partner right before doing so. Like I previously mentioned, I think it was totally unexpected and unappreciated to possess that kind of client servicing. I dont know if that was an active policy and if so then why is it not posted anywhere on the store’s location website franchise board corporation etc… as many other locations I visited do not uphold that type of policy. No matter the reasoning for their justification of their matters, I found that to be extremely disrespectful and very poor customer service. I’ve then reached out to my business partner, letting him know we’re gonna change our location over to Dagne‘s coffee shop on 20th and I as they provide better services without any kind of harassment. If this policy is true and accurate then legally, it should be posted legible and enforced by companies, corporate offices. It’s no wonder Starbucks is getting very bad reviews nationwide. I’m sure it’s not the only location. I will...

I need to go into context with this one. I understand that Starbucks may have certain policies. One including needing to purchase something to use their lobby. Understandable. However, as a customer who has spent a lot of money on Starbucks over the years and I mean a lot of $$$ on their drinks and pastries this incident at this location was infuriating to me. I stopped in this store because I needed to use a restroom. Rarely happens but Im human and it was a case I needed a bathroom and this particular Starbucks was closest. I went up and asked politely and the employee declined and said I could only use their bathroom if I purchased something. If this is a Starbucks policy, I believe it's overriding basic human decency. I'm not upset with the employee as he was probably just doing what he was told but I did find it to be a slap in the face considering I often choose Starbucks to purchase my coffee at, even though it's expensive . After he said that I turned right around and I walked into the business right next door and asked if they had a restroom and they had no problem with it, infact they were very kind. And I've never even purchased anything from that other business. You know what Starbs, Policy or not- you just lost a 10 year + customer due to what happened at this store. Denying access to use a bathroom unless you purchase something ( and even the cheapest thing on the menu I bet is well over $3.00) is just the epitome of greed to me and overrides basic human decency. And I refuse to support that. That was a very disappointing experience coming from a business I spent a lot of money on being a long time customer. I'll get my coffee ...

I went to this Starbucks the day after Thanksgiving to do homework that was due before midnight. Also, it was one of the few options I had since the wifi at my house was not working at the time. I went to several other Starbucks around Bakersfield before staying at this one because they were either closing at an earlier time or busy. I ended up purchasing a couple drinks at the Starbucks at Stockdale Village, but I soon realized it wasn't the one closing at midnight (according to Google, opening hours might be affected by Black Friday). So I went to this location to do my homework. The outlet by the table I was at was not working at all, which I do not think is okay. The manager (I'm guessing) came up to my sister and I and the lady next to us at 9:58 pm and told us something like "Just so you guys know you have two more minutes. After that we're done." She added hand motions and had a rude tone. After we gathered our things, my sister said something like "Hi I have a suggestion. For all the other holidays you guys are open, you should put a sign outside with the hours" to one of the other female employees there. She was very nice and just said okay. When we got out the door, we were looking for their posted hours. Turns out they were supposed to close early, but according to the sign, it wasn't supposed to be until 10:30. So that was dumb. This was my first time to this location because I'm usually not in the area, but I don't think I'll be going back anytime soon. I understand that the employees probably wanted everyone to leave so they could leave sooner, but they need to stick to their hours. Also, it is unacceptable for them to be rude to...