Starbucks — Restaurant in Baltimore

(My daughter's account of our experience) Hello, I visited the Starbucks location on 1812 Ashland Ave Baltimore, MD 21205 United States on 11/15/2018 around 5pm after leaving John Hopkins University with my mother (she had surgery and I wanted to get her something sweet and warm on this snowy day). I typically get Starbucks creme brûlée lattes during the holiday season because it’s tasty, sweet, warm and puts me in the holiday spirit. As I entered the Starbucks on this blustery cold day I was not greeted by the typical friendly staff that Starbucks is known for but was just stared at by the cashier/barista, so I proceed to say hi/smile and ordered two creme brûlée lattes w/ extra caramel one small one medium w/ one being decaf. I paid with my card and then went to the restroom to wash my hands while my lattes were being prepared. Once I returned the lattes were coming up. The barista unfortunately was still unfriendly nor did she acknowledge me.(In addition to not giving me a receipt) I didn’t want to keep my mother waiting who was sitting patiently in the car so I just grabbed my drinks and got back in the car and proceeded to make my way home. I tasted the latte when I got to the second light and was so disappointed, it wasn’t sweet or flavorful nor was it hot. It was lukewarm at best. I ask my mother how was hers and she wasn’t satisfied either. I felt really disappointed that she was already in so much discomfort and I tried to do something to raise her spirits and wasn’t able to do so. I’m reaching out to you because I love creme brûlée lattes and wanted to share my enjoyment with my mother and overall just make her happy after surgery but instead received subpar service and a terrible tasting product. I hope that the Ashland street location employees consider the area in which they serve. There are people from all walks of life going to this particular location who are being treated at JHU and may need just a cup of coffee to lift there spirits after leaving the hospital for surgical procedures , doctor visits, chemo therapy, etc. or...

First let's get this out of the way: I love Starbucks. I know that that's not always the most popular opinion to hold, the there it is. And I like the vibe of this place, tucked into Johns Hopkins Bio-park in East Baltimore and across the hall from a tech business incubator. The clients are mostly sexy, mostly young, mostly intelligent researchers, medical and public health students, and eager tech entrepreneurs. There are several different seating arrangements indoors and on the outdoor terrace. Plus, there is a separate room in the cafe for Starbucks' workforce development program which hires and trains local young people in need of a job the skills they need for future employment. The cafe serves all the consistently good coffees and foods that have given the restaurants their good reputation. Unfortunately, there seems to be a great deal of staff turnover at this location, which means sometimes the service is slow or uneven, and sometimes the baristas don't get the order exactly right. This Starbucks is in a neighborhood that has few high quality restaurants, so the business sometimes arrive more quickly that the staff can serve effectively. The dining area isn't patrolled frequently enough to keep it neat and clean, and I've often had to clear trash and crumbs a former customer has left on the table. All together, though, despite these minor hiccups in service, this Starbucks is a happy addition to the neighborhood. The store accepts orders from the web or the app, so your food can be paid for and ready to go before you get to the store. Open until 9 pm, this Starbucks provides service much later than any other nearby restaurant or carryout, except the 24-hour 7-11. There tends to be plenty of metered, on-street parking available nearby, as the professionals and students from the Johns Hopkins medical campus usually arrive at the restaurant on foot. In this neighborhood, I'd place Starbucks among the top three restaurants for service, quality, price, and...

Worst attitude and customer service from your Supervisor Ashley. I ordered a plain croissant she stated they were out of stock. Then I ordered double smoked bacon sandwich. Ashley told me they were also out of stock. However she was hearing up a double smoked bacon sandwich for herself. I also noticed she had sandwiches on the yellow racks. food was spread out on racks in the dining room. She stated she had to count them so I asked if she can minus what she sells from inventory. Well I guess that was the wrong question and her patience was running thin from the questions and holding her up from eating her food. She told me she wasn't doing it,I asked about the sandwich which was sitting there and she says it's hers. When I entered the store she was at the oven in the process of heating up her food so I guess I was holding her up. I thought food was for customers first. I stood there for a few minutes as she walked passed me and my guest to the oven. After she told me she wasn't doing it,I called her lazy.(Truthfully)She stated I'm walking away now and left Us at the POS. Sad part is this is now the culture of Starbucks. I've managed Starbucks at Loyola College for 4 years and I was appalled in her attitude and unwillingness to go above and beyond. I knew my guest/customers by name and knew what kind of drink they were having and that made them come back every time. I have to ask for a specific barista for my drink to be correct. This was my second and last visit. I continue to visit N.Charles street location. We all have bad days however you leave it at the door along with...