Starbucks — Restaurant in Bangor

Never have I ever been so frustrated with a Starbucks location, and I'm a former partner. This location is so busy you have to contemplate whether you really want their genocide funding coffee.

You place a mobile order for drive thru, but you've been stuck in their lines before and they run upwards of 30 minutes. So you go inside today because that's gotta be faster right? Of course not!! This location insists on putting all your "drive thru" food items on the mobile order counter, but the drinks they put behind a whole other counter, so in case you want to try to help them out by avoiding the drive thru and come get it yourself, psych!

Today you go inside because that drive thru line truly is an awful and is actually wrapped around the entire plaza, and they probably already have your drink made right? Today you go directly to the front counter and explain that you placed an order for drive thru, but you're here in store and wondering if it's hiding behind the "drive thru drink only" counter. You're trying to avoid what happened last time you dare pick up your order in store instead. They say "no they are still working on it." Then you wonder why you are standing in the lobby for 15 minutes for an order you placed 30 ago, and then they say, oh you placed it for drive thru so it was back here. Which is it?

This is not my first Starbucks rodeo, partner or patron. I know how to pick up a mobile order, drive thru or not and whatever this location is doing, it's a complete disaster. No wonder the lines are the longest I've ever seen and the lobby is just as if not worse. Keep drinks and food items together in mobile orders. Between the lines and the feral lobby, no one has time to go hunting for items that workers decide to scatter, especially in the rushed coffee business.

And did they even ask me what I ordered? Did they offer to remake it for me after I already received it insanely watered down after doing my due diligence? Of course not.

As a cherry on top, the baristas here think it's funny to make fun of patrons and their orders. Multiple food items come out at once with multiple different names, and one of the baristas decides to yell in addition, "BUELLER?"

As a former partner, I'm immensely disappointed. Invest in coffee at home, you can actually get your drink made without it being made wrong, taking forever, and it comes with 0% unnecessary attitude and degradation. Plus, it's genocide free. I never right reviews unless it truly awful, and this location has...

So let’s get this out of the way, it’s a terrible physical location for customers and staff. It is a majority of the time overwhelmed with the amount of customers they receive therefore a majority of the time rendering low quality drinks. Popular items are out of stock a lot. Most of the Baristas there lack the customer care training and let you know by their attitude that they don’t enjoy being there. It just creates this bad energy and it’s proof in the products.

Also, Baristas, you are not entitled to a tip, especially when you’re rushing the customer, not asking how the customer is, not saying thank you or wishing them a good day, rushing transactions and rushing the process of creating the drinks. This makes the customer feel unheard, uncared for and they do remember this.

Your employer should pay you more money rather than shifting that responsibility onto the customer who lets face it is over paying already. A customer sits and waits for a drink for 20-30 minutes and the Barista does care less about the quality of the drink and how the customer feels when they interact with you. It’s a joke. Do better. I used to train employees with Lominger Competencies, the issues steam from the up then down to the customer. Leadership, you can and need to do better.

I understand that leadership may not be what’s best for this location or maybe a majority of its staff just doesn’t enjoy their job. Either way, the customer and quality of products shouldn’t suffer.

Also, Baristas! TIP ALERT; You want a tip? Give good service and care about what’s in front of you. Until leadership figures it out, I suggest appreciating your job and believing in value you have and applying that to your work and customers.

CUSTOMERS ALERT, you want a drink made right and this location is letting you down? Go to Target, yes you may have to get out of your car and stand in line, but the quality of service and products...

Not the Starbucks experience we have come to expect. First, the drinks were good, made like we asked and the location was popular with students, studying. This was encouraging. We arrived around 8:30 pm on a Wednesday evening and needed a spot near an outlet. The place was 3/4 full. We found an outlet available, but needed to move a table a little closer. The staff was hesitant to allow us to switch the table and the newsstand so our cord could reach. When they acquiesced, they insisted we put everything back when we were done. Fine. But then, as we sat there trying to enjoy our drinks and work, we had to listen to the two female employees gossiping about other employees and people they knew and bad decisions those people had made. We tolerated that, though it was loud and impossible to miss. Then, they decided to loudly discuss politics, loudly. Excellent! Whether we agreed with their politics or not is immaterial, because i guarantee someone in the room would not agree with them. This is work-place-behavior-no-no rule number 1. It shows a shocking lack of professionalism. And makes the environment uncomfortable to be in. I am pretty sure one of the girls was a manager of some sort, and if so needs further management training. We liked this location, and the morning staff did an excellent job both times we went there. But we would not return in the evening unless this situation...