Dunkin' — Restaurant in Barrington Township

Yesterday I tried to place an order though drive thru. they asked me to repeat my coffee order at least 3 times (it is a med iced coffee w/skim with 1 packet of sweetener) and a donut. I get up to the window and she hands me the wrong donut. So I handed the donut back and repeated the one I ordered. Not a huge deal, but she was obviously annoyed. Its not like she paid for and received the wrong order, right? Next she hands me a coffee that clearly has cream and not skim. There is a huge difference if you have ever ordered them. Skim does not make the coffee white-ish when added. It simply isn't black. When I told them it wasn't skim, she tried to tell me it was and after a second time, she went back and made it properly and I went on with my day. I just assumed it was a bad day. No.

Today same drive thru, but there was a nice woman who took my order (the same order as yesterday). I get up to the window and she hands me the RIGHT donut, then the same cranky lady from yesterday tried to hand me the drink with cream AGAIN. So I tell her it isn't skim and she swears to me it was and pushed it into the window. I told her the only way that would be skim milk is if she poured half of the glass with milk and a splash of coffee. So she rolled her eyes and went back to make it. I swear she came back with the same glass or at least the exact same mistake as the first time. I told her I didn't want it because it was wrong but I am not going to argue with her. So I left - already paid for the coffee that I didn't get mind you.

I will not be going back to this location anytime soon. She may be an amazing worker and person, but really should not be in a customer facing job when she is giving the customer attitude when she gets the order wrong. I don't get how Dunkin' can get coffee wrong soooooo many times (it seems a bit more widespread then you would think) and I NEVER have this issue...

A worker there (I think their name is Norma, ID 132945) refused to honor the free medium coffee on 9/29 despite the app showing the promotion and me showing it to her. She stated since the DD app was not working she could not honor the offer. When I called the customer service line however, it states that it should absolutely still be honored. How in earth is it my fault DUNKIN has poor technical support?

I believe I deserve an explanation for why your employees are not honoring your national promotion. Are they allowed to make up their own rules? Are there no standards? This is predatory and dishonest. And after the last two months of dealing with that same person’s rude and annoyed behavior along with constantly leaking coffee cups that I have been refused a replacement more than once at that same location, I simply cannot take it anymore.

My ideal fix would be to wipe that location off the map. However I will settle for an apology from That manager at that specific location, as well as the free coffee I was supposed to get in the first place. I of course will not be going back. While I understand one customer will not make or break it, it gives me peace of mind to know I am never going back to the worst DUNKIN in this state

I will be reporting this same location to the Better Business Bureau. I will be reporting as both a scam as well as dishonest practices.

At least have the decency to pretend not to be the terrible business that you are. This is why people...

I’ve given those location a few chances but it’s time I speak out. I have never felt more disrespected by an employee. I placed an order through the drive thru and the person taking care of me had a strong accent so I decided to say it slower and be a little more patient as well. I asked her to repeat the order back and she stated a whole different thing. So I repeated it again and as I’m speaking, she speaks over me over and over again. I ask her to please let me talk and she hands over the mic to someone else. We repeat the order again and head up to the window. My husband’s coffee was missing an ingredient and we also noticed we were charged incorrectly so we head inside. As my husband is trying to explain the promo that should have been applied, the employee asks if we speak Spanish and my husband said yes we do. So she proceeds with saying, “Maybe you should learn to read English better because the promo doesn’t apply to your order.” At that point I decided to not cause a scene and speak to a manager instead. I wasn’t able to get a hold of the manager so I escalated the situation to HQ who hasn’t taken care of this either. This isn’t the first time this employee belittles us. GET YOUR COFFEE...