Five Guys — Restaurant in Bartlett

New review 1/11/23 .. used new app and really like it... now to the review... i ordered 2 cheeseburgers , a large cajun fry and a small fry .. i go pick up my order and walk inside and am not greeted (ok no big deal but act like you didnt just get stoned and communicate and put in eye drops. Anyways I was literally the only one there waiting and dude forgot what order I was there to pickup . Get my order and immediately check my bag bc it feels like they forgot half the order .. however they didn't forget however neither fry order was even a full cup . And there were like 8 bag fries ... for 13 dollars worth of fries alone I should have gotten. More fries than humanly possible to eat... literally paid 12 13 bucks for the same amount of fries I can get for 3 dollars at McDonald's. I don't appreciate getting shafted on my food . If the policy is still load up the whole bag w fries then they need new employees who aren't stoned , or to train the ones they have on consistency! And if that's not the way 5 guys does anymore then please don't charge 7 bucks for 3/4 cup of fries . I sent in my info on 5 guys website . Owner or corporate please contact me to resolve this . I want to keep going to this location but after this service I probably will be reluctant to waste 3 hours of my pay for what equated to not even enough food to fill me up .

Usually it's good here , ordered online . 1 Cheeseburger lettuce wrap and 1 cheeseburger . On The lettuce wrapped burger , the lettuce was soggy and falling apart, on my burger I didn't get all the toppings I ordered didn't get pickles and what'sworse there are toppings I didnt order on it (2 juicy tomato slices ) I can't stand tomato and am throwing my bun away . Will check my order in store next time I suppose . I will say I've had delicious food from here about a month ago , lettuce wrap was crunchy and a fork was given with it . Burger was hot and toppings were correct. Tonight however I hate I spent 25 on the 2 burgers and a fry , it was not hot ...

I had the worst experience ever today, at five guys, this was my first time ever trying them and I want be back..fast food restaurants are really going downhill now because of the customer service not to mention most places food is horrible and they want to charge a arm and leg for you to eat the food they have burned up…I went in to five guys today and the lady that was at the register was very rude and she didn’t repeat my order back….She was talking as if I had said something out the way to her or like someone had ruined her day but that still isn’t a reason for her to be rude to me…the burger was very dry and burned and broken up as if I had ordered a chopped salad…I later learned that the lady that I am speaking of is the General Manager of the five guys in Bartlett she ruined my experience with her nasty attitude and I hope that she gets her attitude fixed because being a GM that’s not the way to treat ur customers nor is it professional..She is very unprofessional and I hope that no one has a bad...

Let me start by saying I love 5 guys. I've eaten at many locations and it's typically delicious. Now, the Whitten location is so far off of what 5 guys is. I've been to this location 3 times and each time my order has been wrong. It's burgers and fries, not rocket science. I know mistakes happen but at least make me believe 1) it's not common and 2) you are sorry for the inconvenience. Neither of these things happened. Today, I stood and waited as the order numbers after my number were called while I was still waiting. The lady at the counter continued to ask what number I was, I told her and she just moved on. Approx. 25 minutes after ordering a guy came back in with my order...he gave it to the manager who handed me the bag, instructed me to throw it away and then told the staff to remake mine. Not sure how any of this is possible, when I tell you I'm number 60 and you are on 66, shouldn't you realize you have messed up? Guess not, anyway, if you can visit another location, do yourself a...