Capital City Grill — Restaurant in Baton Rouge

I called on Saturday May 05, 2018 and made a reservation for a party of 17 for Tuesday May 08, 2018 for me and my sister's birthday. When I made the reservation I was told that there would be a follow up call at the beginning of the week to confirm and there were actually two follow up calls made to confirm. I've never dined here and was looking forward to having dinner somewhere new. When our party arrives and we are being taken to our seats, I notice that there are two seperate tables for our party and inquire about this. That's when I was told by a supervisor "we can't accomodate a party this large at one table so you all have to sit at seperate tables". Why wasn't this information passed on during my initial call when I made the reservation, on Monday when the first confirmation call was received or on Tuesday, when the second confirmation call was received? I would have never scheduled a dinner here for party that large had I known we would have to sit at seperate tables. My cousin who is a party planner thankfully was there and provided the resturant with an arrangment that worked for our party and could work for parties of this size in the future (doubt they will ever use it again, since they weren't really willing to try anything to accomodate us until my cousin actually spoke up, before that the answer was " we can't accomodate you at one table".) The tables get arranged so we can sit as one party and we are assigned two seperate waiters to serve us for the night. (One for each side or the table) As I previously stated it was my twin and mine's birthday so a few of our guests from the other side of the table ordered drinks for us from their server. Once our drinks arrive our server from our side of the table approaches us and asks us "what did your order from the other server, I need to add it to you alls ticket?" Instead of getting together with the other server and asking her who ordered the drinks from her. She made it seem as if we were trying to get out of paying for the drinks when in acutality they were already paid for. She wasn't even nice about it, her tone was accusatory and it was unappreciated. Two of my friends got off of work late and were unable to join us when we were seated but they did join us eventually. When they did sit down we were told they would have to sit at another table because the group had already ordered. What difference did it make? They were a part of our party and they were going to sit with us! After speaking with a superviosr, they were allowed to sit and order with us. I've never been to a resturant that was so unorganized and confused. Every question that we asked, a superviosr had to be summoned. They made us feel as if we were a problem and that we were being unreasonalbe in our requests. I will NEVER plan to dine hear again and will advise anyone who asks my opinion to avoid this place as well; As will my sister and the guests in our party. To top off the horrible service, the food wasn't any better....

As a regular lunch customer, I was shocked to see my to-go order of "blackened chicken" salad turn out to be much more burnt and charred than traditionally blackened. Blackened chicken is, typically, a dry rub coated chicken breast or cutlets cooked at a high temp resulting in a crisp outside but moist inside. When I called and explained my problem to the employee, I explained that I am a regular customer and the chicken is burnt/charred, not blackened. It would seem that an employee would (at minimum) wait to assume or comment about the validity of a customer's complaint until they at least SEE the food. This was not the case. Dillon (the employee "assisting" me) immediately caught a defensive tone assuring me that blackened chicken is indeed black (insightful). I simply asked for them to remake my dish and I was then again lectured about how blackened chicken is black, not once acknowledging the difference in the quality/taste/texture of my food from my past experiences. I sat on the phone and endured his lecture about how the dish I eat every week should look/taste, then finally let him know that he was not helping the current situation by repeatedly explaining this to me and I just wanted a replacement salad. He then let me know he was dealing with "4 people that were expecting his service, but can't tend to them because of me". Needless to say, he finally folded and offered a new salad. As a customer, I felt unvalued and disrespected. I had to fight for quality with a rude employee. There is plenty lunch competition in downtown Baton Rouge. I think I may try some different places before I go back here. Hoping issues with these types of employees are addressed and they are adequately trained.

EDIT Judging by the response, the point was clearly missed (again). I am WELL aware that the chicken was not adequately cooked and this admission clearly would have been more beneficial from the start. The behavior/attitude from the employee that fielded the complaint was the real issue here, as it was VERY obvious the chicken was not adequately cooked YET the employee still lectured and defended the dish without even witnessing the quality. In the restaurant industry, mistakes in the kitchen are expected but inadequate customer service should not ever be ignored or excused. Not very optimistic this...

I've always enjoyed dinning in, but today 6/1/24 @ 6:30PM due to weather we ordered to go. We spent over 200.00. We were missing items and also our food was bagged heaviest items on top of smaller plates which caused food to spill and bust throw the bag. Let me say this I never post bad reviews or do I wish to ruin a company's reputation. But when I called to speak to the manager he was very rude, disrespectful, condescending and accused me of trying to steal and get a gumbo bowl for free. He stated its Friday night and he is busy and that he didn't have time to speak to me. That if he would refund everyone or gave a replacement item that called he would be out of business. I politely asked him to go to the bagger and ask them because as I knew my missing items were still sitting up there. He continued to cut me off yelling and then hung up on me.

This gross unprofessionalism and disrespect should never ever be tolerated. If this is the manager's behavior then I can only imagine the culture that is taught and passed down. As customers service starts from the top, it is disturbing when you spend your hard working money to only be disrespected right after the transaction.

To the management team, I pray you take a step back and do better going forward. Your customers should never be spoken to, the way he spoke to me. I had him on speaker and my husband and children were all in total shock to hear how he was speaking to me. The only good thing that came out of this event was a discussion with everyone in my home tonight who all agreed to never act in the manner that he did and that ethics are slowing being eliminated from businesses and we would never be apart of...