P.F. Chang's — Restaurant in Beachwood

Added to our "ban list" for how awful lunch was today. We were there at noon and should have left like the group next to us. I have no idea how this place still exists. Our waiter was fighting with another waiter the entire time and hated serving. We started with the crispy green beans which were the reason they deserve 1 star instead of 0. They were excellent. I got the peach boba freeze refresher and was completely thrown off when it said it's black tea but looks and tastes like peach puree. It really could have been a stellar drink if it resembled how it was laid out in the menu and actually had black tea to cut the sweetness. When I asked, I was looked at funny and told "it's peach black tea." I am still puzzled on why it had to be lied about and a completely different drink it tasted like.

I started with hot and sour soup, one of my favorites, to be delivered a mushroomy, yeasty stew. The smell nearly removed our appetite, I tried it as best as I could and then said, "why am I forcing myself to eat this monstrosity?" I swear there was a piece of salmon in it as the icing on the cake. I put it to the side and my husband then got a whiff of it and crumpled his face in disgust. This needs to be removed from the menu or called mushroom stew.

My husband got the pork egg roll, white rice, and the Korean fried chicken in the sauce. I got the veggie spring roll, fried rice, and spicy changs chicken.

He immediately soured at his egg roll and I understood when I bit into my spring roll. The veggies are not shredded or a good texture for this supposedly light and hearty fried bite. It was wads of cabbage thrown together with scallions and large jullienned carrots in so much heavy sauce that this doesn't even deserve to call itself an egg roll, let alone a spring roll. I stopped eating this halfway through and the manager walked by to remove our dirty plates, NOBODY asked how the food was or if everything was all right. Like they were resigned to the fact that patrons would look this miserable with full plates of food just sitting there.

He couldn't finish his chicken as midway through something happened in the kitchen and without ventilation, they poured straight cleaning solution down and began swooshing towels with their feet all over the entrance into the kitchen which we were seated in the back next to it so the odors just wafted freely. He said the sauce and chicken itself wasn't bad. However, the chicken was on the bone and as he finished the drumstick, the thigh was like a piece of cake in texture and taste, weird all around for crispy fried chicken, it was not. The white rice was the best thing we ate in the entree.

I know the flagship is the spicy chicken, but the continuous theme of this experience is that the sauce ruined any competent of the food if it could after the green beans. All sauce should have been put on the side or something. My chicken had good flavor, but it was like cake coated it and I ate half and pushed it aside as the fried rice blew me away at how bad it was, like it was old garlic in spoiled butter made 3 days ago and then thrown on the Blackstone for my unlucky self to heat and toast up to soggy clumps of old rice. I ate one bite and it lead to me pushing this plate to the side the same time my husband did.

Absolutely no one asked how our meal was. I have no idea what others were eating as we looked around to see how this place had patrons. The waiter brought the check to us face down and said "ready when you are" out of the dark blue of abyss we were in, I snapped up immediately and said, "I am not paying for that" as I pointed to the full bowl of stew. Bewildered, he didn't argue and took 7 full minutes to remove it from our bill and bring it back as we sat right next to the registers with him bickering at the waitress for 3 minutes of that time.

Never again, it's been 5 hours and we cannot even think about food because of this. My husband said he would have been satisfied burning the money spent on this meal and I agreed saying I wish we would...

First and LAST visit. We went hoping for a nice dinner with a $50 gift card, a gift from our son. The whole experience was unbelievably upsetting. The wait was horrible, but they weren't unmanageably busy (no long lines) and seemed to have plenty of servers. Our server was very inattentive and his service to us was just BAD. We waited almost an hour for the one drink refill of water we did get and he never checked back to see how the food we ordered and finally received was...THE FOOD WAS TERRIBLE- how long was it sitting at the pass waiting to brought out to us? It definitely died there- both entrees were barely warm and tasteless. The portion sizes were small and except for a bowl of white rice, the entrees were NOT fresh and lacked flavor. As a treat one of us ordered the expensive $$$ seabass- it turned out to be a mediocre sized flattened out piece of watery fish that was obviously frozen and pressed inside a bag ready to cook, most likely microwaved before being set on a overkill bed of undesirable UNCOOKED spinach. Another ordered the Singapore rice noodle dish that was awful. The noodles were all broken up and had a lot of crunchy spots. The flavor was supposed to be curry but tasted more like paprika. We waited way too long and were eager to leave, asking 4 times (twice to our server as he passed by us and twice to the host as he passed by us) for a box to take home the bowl of uneaten white rice and never got one. The staff we engaged with wouldn't listen to pleas; the jerk of a server when taking our payment who, when we at that time got the chance to mention to him about our subpar food and service, unapologetically asked about sending a manager to our table. WHAT? that was a big no way Jose! We envisioned sitting there for another two hours waiting for THAT incompetent person, who was supposed to be doing their job in the first place so none of this would've been an issue. One entrée $36- NOT worth it, one entrée $17.50- not worth it, one appetizer of greasy calamari $13.50- no further comment. The bill was over $70.00. The entire experience including the wasted time lost sitting there that we will never get back is the biggest disappointment. We will not recommend this place to anyone, and tell everyone- DO NOT purchase PF Chang gift cards to give to...

I wouldn’t have normally written a review on this day; but the waitress said that my table would get a free dessert for leaving them a 5 star review on Google. Bribery? Well, a 125 year old automaton hostess hobbled the 25 feet to our table, then proceeded to talk way too much to a table that was leaving (that was complaining about their meal) before seating us. Like, 2 or three minutes of us uncomfortably standing as though we were part of her side of the discussion…Then she talked way too much to us before leaving us to our dinner. The non alcoholic drinks were brought out like lightning, but we had to ask for the single beer that out party ordered. It came out quickly, but then a second one came out that ended up being free for some reason because the bartender complained about something that the waitress was doing. Dunno, but hey, free beer! Appetizer was on point; lettuce wraps are what made this place…and then the meals came out and were honestly ok but not amazing. Nothing on PFs, we just get better entrees at our local Chinese place (except the lettuce wraps- PF owns that game!) kid likes steamed dumplings but they had a sauce that most people probably love that was poured on them that was too spicy for our aryan midwestern princess (it was great…). Wife was meh with her vegetarian delight dish, and I was meh with my sesame chicken - not enough chicken for a chicken dish- Lots of vegetables and all. For half the money I get double the chicken and vegetables from the Chinese family at the local restaurant 5 miles away. This meal was $100 for three entrees, a single appetizer and a single draft beer. The same meal at my local joint is $70, but I get a bottle of beer instead, but I get better service and a smile. All in all, not worth a review at all, but since I was being bribed, I’ll take money down the street for a dessert and leave an honest review. Cheers, Olive Garden of Asian food, here’s...