DXL Big + Tall — Local services in Woodmere

Overall, a good experience. Professional and attentive staff. Walked in, and was greeted warmly by a very helpful and knowledgeable associate who knew his stock and had a very good eye for matching patterns and colors. He asked about my needs and preferences and met them well. The store was also clean. So were the dressing rooms.

Are these clothes expensive? Well, yes and no. Their quality appears to be good overall, and one can expect to pay a bit more for well-made items that are designed to last longer and remain looking good longer. Time will tell if these expectations are met, but they have been set. One can also expect to pay more for designs that go above and beyond the “average” shirt and pants, and a fit and look that has polish. My purchases match this last sentence very well. (For reference, my normal purchases from other places usually come from Dillard’s and are generally items from Perry Ellis and the like.) For two dress slacks, three dress shirts, a couple ties and a leather belt I spent about $600 before the ridiculous 8% tax. (Yeah, I know... not DXL’s fault on the tax - just a general thumbs-down on the greedy localities that want to steal more money from shoppers because they can.)

While that feels a bit high and has me asking “Did I really need 3 new shirts?” it’s not what I’d consider to be significantly out of line for other retailers in places like Beachwood Mall. Now, if you do most of your shopping at some other places (like Burlington and Marshall’s) I can definitely see why DXL’s prices would be considered high. I’d do my clothing shopping there instead if I had a selection similar to what DXL offers, but at this point I don’t think that’s a viable option for me. (If you find a store that offers this, please let me know - I’m up for saving as much as I can where and when possible!)

Overall, my rating is based on the following criteria: convenience, selection, helpfulness, cleanliness, and overall customer experience. I deducted one star for two reasons: 1) pricing could be a bit more competitive as others have pointed out (yes, we all want things cheaper); 2) they didn’t have one of the shirts I really wanted in stock in my size (to their credit, they offered to order it in - I just needed it sooner than I could get it for a...

If there was less than a 1-star option, I would give it. Although I am not the usual Big & Tall customer, I came in today to find a very specific extra long t-shirt to wear as an undershirt. As I walked in I was asked by a the saleswoman what I was looking for. After I explained, she informed me that nothing in the store would fit me. She said a small would be a size up from an XL. I said that would work please show me. As she turned around, she rolled her eyes and huffed as she walked towards the shirts. Shocked by the reaction, I said you know what, if you are going to roll your eyes at me I am out of here. On the way out I informed the gentleman at the front I'd be writing this very review. I attempted to give this business my money and was astonished by the terrible customer service, and even worse sales. Perhaps service like this is why there were only 3 people in the entire store, and 2 of them worked there. I went to the next Big & Tall store and found exactly what I was looking for. Just unfortunate because I could've purchased...

⭐️ ⭐️⭐️⭐️⭐️ A True Masterclass in Customer Care

Walking into the DXL in Woodmere was more than just a shopping trip it was an experience. From the moment I met Meg Mourton (Store Manager) and Luv Shepherd (Assistant Manager), I knew I was in good hands. These two don’t just do their jobs they elevate the entire meaning of service.

Meg led with the kind of calm confidence and genuine care that makes you feel like family, not just a customer. Her eye for detail and understanding of fit and style were incredible. Luv, on the other hand, brought unmatched energy, professionalism, and personality that made the experience smooth and enjoyable from start to finish. Together, they created a vibe that every retail store should aspire to welcoming, knowledgeable, and focused entirely on making sure you walk out looking and feeling your absolute best.

DXL, you have two absolute stars at your Woodmere location. This team represents your brand with excellence, empathy, and pride. They turned an ordinary shopping trip into something...