Taco Bell — Restaurant in Beaumont

terrible. and whoever that was the basically threw my food on the counter like she had a problem, definitely knew to walk away quickly because it was totally uncalled for. ion know that problem was tonight but this better be the best meal i ever received from there or we really have an issue!!!

first issue is that order my food on the app at 8:00 for “asap” pickup. sent my husband in to receive it. i don’t what’s the point in having the app if you can’t maintain the orders. when i got there the inside was practically empty, and the drive thru was slightly packed, maybe about 5 or six cars. after sitting there for 10 minutes the drive thru was empty and the two other mobile orders had come and gone meanwhile my man is still waiting for our food. i called my husband at 8:22pm, mind you i placed the order at 8:00 pm and this is supposed to be a fast food restaurant. he told me it should be a couple more minutes. 10 MORE MINUTES had passed and he still hadn’t come out with our food so went to join him in waiting. a minute after waiting with him some girl walks out the back and basically threw the food on the counter at him!! sauces falling out the bag and everything!! the reason i didn’t go off right then and there is because a lady was present with her kids, them kids really spared yall the cussing out of a lifetime., because like i said, UNCALLED FOR!! this better the the best meal ever for all that aggravation! GET IT TOGETHER!! and if you don’t like...

Never again will I be returning to this taco bell. I have gone to this location several times with my husband and we have had more bad experiences than good. Today was the final straw. Our first negative experience was one night we went to eat there and their lobby was shut down at 8:00 with zero explanation. The next negative experience was last week. We went in and made online orders, as we always do, I received my food late and very cold. My husband's chips for his nachos were stale. We decided to give this location one more chance before giving up completely. We made separate online orders. When we arrived my food was sitting on the shelf, cold. My husband's was no where to be found. I recieved my cup for my drink and their ice machine was down and Dr. Pepper was out, with no sign on the machine. The time was now 12:20 and my husband still had not recieved his food. It was supposed to be done by 11:59. I began to notice that people who came in several minutes after us were receiving their food. I decided to give them a few more minutes before saying anything. I waited until 12:30 to say something. When I went to the counter I was ignored for a few moments. When I was finally given attention by an employee she was rude, and went to get who I assume was the manager, who was even more rude to me. She sloppily threw together my husband's food and tossed it on the counter. It was 12:38 by the time we finally...

Terrible! I placed my order online & picked it up. I ordered a Supreme Taco Party Pack and additional items. They only gave me 3 tacos 🤔 & add items. I informed the cashier I was missing some tacos. The manager was screaming out of the kitchen “She has all her food” I informed her of my order & showed the Mgr my receipt. Side note: Clearly she didn’t know what the Supreme Party Pack consisted of...Back to the story. She stayed in the back refusing to make my additional tacos. I asked for a refund. She stated she can’t give me a refund or make my additional tacos due to it “not appearing on her screen” Sidenote: How hard was it to look up my order & print the receipt to see my order???? Back to the story: Two coworkers clocked in & assisted me. The manager & the coworker brung me to the back to see the order & the screen listed “5 items” & I asked “is this common with online orders” they didn’t say anything 🙄 Sidenote: If this is common, sound like something that should be corrected. Back: The 2 ladies made my food & I was on my way. Get home & I realize none of my food is made correctly. If the manager was looking on the screen, my food would’ve been made correct “at least the food SHE SEEN on the screen” RIGHT! The 2 coworkers were amazing! Thank y’all! *Reached out to Taco Bell Care on Twitter and they were...