GameStop — Local services in Beaumont

I've called three different times in the last hour and no one picks up. And going by the graph on Google saying it's not busy at all. I can only assume they're being lazy and not picking up the phone. What's sad is there's only two GameStops in the area and both of them are pretty bad at customer service. They don't call you when you have a pre-order in anymore so I'm just wanting to know is my pre-order in cuz I don't want to drive 20 mi into town if I don't have to. Only to be told that my pre-order isn't in. It's no wonder that all these other online places that ship to your house or apparently the of the future. I should have gotten it shipped to my house but then it would have gotten near in another two more days and I really wanted to know if my game was in so I could play it this weekend. I mean at least had to come and courtesy to call people like they used to. I remember the store down by Kroger. Usually always called me early during the day to let me know my pre-order was in and that was a good store. This one is on par with the Port Arthur store which that store is horrible. So I decided to do my business here because the last two pre-orders I did were Port Arthur. They never came in and they wouldn't call you either. I guess GameStop will learn pretty soon. They're not the only place that has games. I guess I need to suck it up and just order from Amazon or vgp games or and just buy it straight from the GameStop app. Then I know I'll have it due to tracking. Within a couple of days. You'd think they'd have really good customer service considering how everything's going to digital nowadays, which I don't like digital and I keep buying physical trying to support these places, but what's the point when you don't pick up your phone? I'm going to attempt to call a fourth time within another hour. Because I live 20 miles. I don't want to drive all the way into town and have that happen to me again like I did at the...

THIS STORE IS SO UNPROFESSIONAL, THE WAY THIS SO CALLED MANAGER HANDLED MY HUSBAND IS SO RIDICULOUS THAT I"M IN THE PROCESS OF CONTACTING THE BETTER BUSINESS BUREAU AND THE ATTORNEY GENERAL. THIS WAS A CLEAR CUT CASE OF DISCRIMINATION AND WE CANT BE THE ONLY ONES... THIS MAN ALSO MOUTHED F YOU TO MY HUSBAND WHILE ON THE PHONE WITH THE POLICE AND HE SAYS THEY WONT BELIEVE MY HUSBAND... ALL MY HUSBAND WANTED WAS QUESTIONS ANSWERED ABOUT 3 DIFFERENT ITEMS HE WAS PREPARED TO BUY, AND NOW WE HAVE TO ORDER FROM A COMPLETELY DIFFERENT STORE B/C WE REFUSE TO GIVE ANY GAMESTOP OUR MONEY AFTER HOW WE WERE TREATED... THAT ALSO MEANS WE CANT USE OUR REWARD POINTS THAT WE HAVE ACCUMULATED AND WE HAVE BEEN MEMBERS SINCE 2010 BUT HE DIDN"T GIVE MY HUSBAND A CHANCE TO EVEN ASK A QUESTION, AND EVERY CAUCASIAN WAS PUT BEFORE HIM AND MY HUSBAND WAS THERE BEFORE THEM... LOL.. I CHALLENGE THE OWNERS OR CORPORATE TO LOOK AT YOUR VIDEO CAMERAS AND YOU WILL SEE HOW BLACK PEOPLE ARE TREATED IN YOUR STORE... IF SOMETHING ISN"T DONE THIS WEEK I WILL BE ALSO CONTACTING THE NEWS AND MY PERSONAL ATTORNEY.. I WILL BE CHECKING BY FRIDAY DECEMBER 15th... YOU KNOW I REALLY LOVE GAMESTOP THIS JUST SO SAD, I HONESTLY THOUGHT WE WERE PASSED RACISM, boy...

Don't buy anything from them the will not help you even if you get a warranty first I got an Xbox from them that was messed up when I took it back they said they couldn't take it under warranty and said I needed to trade it in and get a new one so I did and it's been 3 months on new Xbox played it 3 times and controllers not working so I bring it back and they said that the 2 year warranty I got doesn't cover controllers that I'd have to buy a new one do yourself a favor and just buy one new off the internet at least you won't get junk also asked for store manager number they won't give it to me so guess I'm going to...