Starbucks — Restaurant in Bellevue

Today on Christmas morning I utilized my Starbucks app to locate the nearest store that offered mobile pickup, anticipating a congested drive-thru line. Upon arrival, I was dismayed to find a note on the door indicating that all orders, including mobile pickup, were only available through the drive-thru. The drive-thru line was excessively long, with at least 50 vehicles occupying nearby parking lots. After reading the sign, I felt shocked and disappointed. Several other customers experienced the same situation, approaching the door to collect their mobile orders only to leave feeling frustrated. I empathize with the staff's reluctance to work on Christmas Day, but this location's approach seemed retaliatory. If they were unable to accommodate mobile and walk-in orders, the manager should have disabled this feature on the app. Alternatively, they could have allowed customers to enter the store briefly to collect their orders, thereby minimizing disruptions. Following my phone call to the store, I was met with a dismissive attitude from a staff member, who simply instructed me to join the drive-thru line. I was taken aback by this response, which seemed to convey a sense of inconvenience at...

A steadily busy location. Imo, although friendly.. the staff should work on greeting patrons who enter the establishment. It makes people feel seen, & welcomed & spare additional time when they see employees who are busy helping 20 others. I just believe that's part of great customer service. All in all, everything was good & quite relaxing for us. Located in Bellevue Kentucky, there's a scenic view of Cincy Nation, like, the Ohio River, the Reds Stadium, Montgomery Inn Boat House, Mount Adams, the Big Mac Bridge & almost the entire Cincinnati Ohio skyline. There's a drive-thru, 2 entrances/exits, it's wheelchair accessible & you can eat inside, outside, or on the go. Located off the 1st exit crossing into Ky off the Big Mac bridge 471 S Newport/Bellevue exit & the last exit before the Big Mac bridge 481 N leaving Newport/Bellevue Ky to...

I recently visited this location, and while the gentleman who took my order was kind and pleasant, my experience quickly went downhill. After placing my order, I waited for the barista to make my coffee. Unfortunately, she was more focused on chatting than following customer orders. I asked twice about my coffee, but she continued to prioritize conversation. When she finally started making it, she would stop midway to take care of other customers, leaving me waiting even longer. Another customer, noticing the situation, wished me “good luck” as they left with their order before mine. Overall, the service was very disappointing, and I hope this issue is addressed so that future customers don’t have to deal with this kind of disorganization and lack...