Reilly's Bakery — Restaurant in Biddeford

Had a horrible experience at Riley's Bakery. My brother's fiance had gone in with my mother to order three separate cakes to use for their wedding (not a tiered wedding cake). The cashier gave us a quote of $197 dollars for the three of them (it was a small wedding). They then took our deposit of $100.00. A few days later, they called us back and told us we had to order a $700 cake instead because we were using it for a wedding, even though we didn't ask for the wedding cake. It was the same cake but because we were using it for a wedding she said we had to pay 400 dollars more- paying by the slice. They said it was our fault for ordering through the cashier and not the cake decorator, even though we had no way of knowing since they did not tell her when she paid, and did not take responsibility for the miscommunication or false estimate. They then proceeded to blame the miscommunication on her being from the Philippines, even though my mother who is American went with her and heard everything. They told her "we're not in Hong Kong anymore". They then made her make an appointment to order a wedding cake, which was difficult since the person was hardly ever there. When we finally found a time to meet, they called to cancel the day of saying "we didn't need to come in anymore". When I called to complain the owner Elizabeth claimed we "didn't make an appointment." On top of being extremely rude and apathetic, she made no attempt to make amends for their errors, false information, or miscommunication and concluded to say that all my complaints were invalid because "they were very professional" and "explained very clearly to her" which they did not. I am very disappointed to be treated this way by a bakery that has been serving our community so long. It is clear their standing has allowed them to become cocky and careless in the way they treat people. Needless to say I will no longer be providing them with...

I ordered my two year old son's birthday cake from Reilly's. I called a day in advance to order the cake ( according to them they only need a 24 hour notice for cakes). I told them the flavors I wanted and also asked them if they could do a dinosaur theme for the cake. They told be me it would be an extra fee for the theme I said no problem. I went to go pick up the cake and thought it was strange that they didn't show me the cake before I paid for it, but then again I should have asked. I get home and look at the cake and it is clearly a cake they had made for Easter which is also this week. The cake had green grass decorated all over it and a carrot in the middle that they threw a smiley face on it in hopes to make it look like a dinosaur, I guess? The cake did have a couple of dinosaurs decorated on the side of the cake but they looked like something I could have done myself. The cake also had an old taste to it like it was a couple days old and the frosting was hard. So it was clear to me this cake was not specially made for my son, but rather an Easter cake that was made probably a day before I even ordered my son's cake and merely doctored up (poorly at that) to look like a birthday cake. I will not be doing business with this bakery again and I would advise family's looking for children's (or anyone's) birthday cakes to look else where. They just don't seem to care very much about the quality of...

We were in search of a Greater Portland area bakery that could make us a delicious naked cake for our wedding (as well as some other desserts!) We were thrilled to discover Reilly's! Since we aren't local, they sent us a box in the mail with our desserts, so we still got to do our cake tasting from home. We quickly decided on a vanilla cake with traditional frosting and blueberry compote. The cake is the best I've ever had at a wedding and our guests could not stop raving about our desserts. Amy was a pleasure to work with - even taking our introduction call via Zoom! We loved getting to work with the team at Reilly's and can't wait to make our way back up to Maine to pop into the shop. P.S. Amy is truly such a talented cake artist and baker - check their Instagram to see her...